Overview
At Suncoast Pest Management, we believe great customer service starts before a technician ever arrives. We are looking for an organized, friendly, detail-oriented Front Office Receptionist/Administrator who enjoys helping people, solving problems, and keeping a busy office running efficiently.
This is more than answering phones. You'll be a key member of our team who helps coordinate technicians, communicates with customers, supports management, and keeps daily operations moving smoothly.
If you thrive in a fast-paced environment, enjoy learning new things, and take pride in staying organized, we'd love to meet you.
Responsibilities
- Answer incoming phone calls professionally and confidently
- Schedule residential and commercial pest control services
- Assist customers with questions, concerns, and service requests
- Make outbound calls to confirm appointments and follow up with customers
- Manage technician schedules throughout the day
- Monitor email and respond promptly to customer inquiries
- Process payments and maintain accurate customer records
- Prepare proposals, invoices, and service documents
- Support management with administrative projects and reporting
- Maintain filing systems and digital records
- Coordinate communication between office staff and field technicians
- Assist with light accounting and office organization
- Keep the reception area professional and welcoming
- Learn our services well enough to confidently explain them to customers
Qualifications
We're looking for someone who is:
- Friendly and genuinely enjoys helping people
- Highly organized and detail-oriented
- Comfortable handling multiple tasks at once
- Professional both in person and over the phone
- Able to stay calm under pressure
- Quick to learn new software and procedures
- Dependable with excellent attendance
- A strong communicator with excellent grammar and writing skills
- Comfortable using computers throughout the day
Preferred Experience
Experience is preferred but not required in:
- Customer Service
- Reception
- Administrative Assistant
- Scheduling or Dispatching
- Microsoft Office (Outlook, Word, Excel)
- CRM or scheduling software
- Pest control, home services, HVAC, plumbing, or similar industries
What Makes Someone Successful Here
✔ Thinks ahead instead of waiting to be told what to do
✔ Pays attention to the small details
✔ Loves keeping things organized
✔ Enjoys talking with customers
✔ Works well as part of a team
✔ Learns quickly
✔ Takes ownership of their work
✔ Maintains a positive attitude during busy days
Benefits
- Competitive hourly pay based on experience
- Paid holidays
- Paid vacation
- Health insurance
- Retirement plan opportunities
- Ongoing training and professional development
- Opportunity for advancement within a growing company
Why Join Suncoast?
We're building something special. We believe in treating our customers the right way, supporting one another as a team, and continually improving how we serve our community. If you're looking for a long-term career—not just another job—we'd love to talk with you.
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
