REPORTS TO: General Manager
SUPERVISES: Service Staff
ESSENTIAL JOB FUNCTIONS:
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Maintains exemplary communication with staff and members, knows members by name, anticipates and attends to their needs, and consistently delivers a high-quality dining experience.
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Assign sections, opening duties, and seating charts ahead of staff arrival.
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Ensure the dining rooms are clean, well-stocked, and properly set up before and after each service.
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Communicate all pertinent shift information during the pre-shift lineup.
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Assign and oversee closing tasks, confirming that the Clubhouse is secured at the end of each night.
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Act as the primary point of contact during service and facilitate communication between the service staff and the kitchen staff.
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Coordinate and maintain reservations, supporting a seamless member experience.
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Assist with menu and feature changes, ensuring the point-of-sale system is updated accordingly.
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Ensure timely resolution of issues or complaints and promote a welcoming atmosphere.
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Create schedules for service staff, communicate scheduling needs, and monitor service staff attendance.
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Coordinate with the Food & Beverage Manager on all events, providing administrative support prior to the event and assisting with execution on the event day.
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Assist with onboarding and training new service staff, ensuring training manuals are current.
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Ensure storage areas are clean, organized, and efficiently maintained.
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Ensure all federal, state, and local laws, health and safety regulations, and liquor licensing requirements are followed.
EDUCATIONAL/TRAINING QUALIFICATIONS: Hospitality or business management degree desirable.
EXPERIENCE QUALIFICATIONS: Several years of experience in the food service industry with proven management experience.
