- (260001OI)
The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
Required Skills
High School Diploma or Equivalent - Required.
2 years of customer service experience in healthcare - Required.
Duties & Responsibilities
- Process and track patient referrals for all departments for timely transfer of patients and records
- Receive and review individual productivity reports to self monitor and improve performance if required
- Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls
- May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages
for authorizations
Primary Location Tampa
Work Locations University Professional Center 3500 E. Fletcher Ave Tampa 33613
Eligible for Remote Work Hybrid Remote
Job Patient Financial Services
Organization Academic Medical Group Inc
Schedule Full-time
Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday
Shift Day Job
Job Type Hybrid Remote
Shift Hours 8am-5pm
Minimum Salary 34,091.20
Job Posting May 6, 2026, 11:23:57 AM
