JOB TITLE: Third Party Collector
EMPLOYER: FMS Inc.
DEPARTMENT: Collection
BENEFIT ELEGIBIITY CLASS: Hourly
REPORTS TO: Collection Manager
LOCATION: Remote
SCHEDULE:
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Training: 2 months, Monday–Friday, 8:30 AM – 5:00 PM CST (tentative)
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Post-training (Remote): Monday–Friday, 9:00 AM – 6:00 PM and 10:00 AM - 7:00 PM split
Note: After successful completion of training, employees are required to use video conferencing tools throughout their shift.
JOB SUMMARY:
We are seeking compassionate, detail-oriented Third Party Collectors to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services.
This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management.
JOB DUTIES AND RESPONSIBILITIES:
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Review patient accounts and utilize professional communication to discuss outstanding medical bills.
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Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.
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Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment.
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Offer and securely process flexible payment options, based on patient need and organizational guidelines.
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Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.
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Accurately document patient interactions, payment plans, and call outcomes within the account system.
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Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA.
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Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.
JOB QUALIFICATIONS:
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Required: Experience in medical collections
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Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred
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Excellent verbal and written communication skills with a focus on empathy and compliance
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Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms
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Detail-oriented with excellent documentation and follow-up practices
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High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus
WORK-FROM-HOME REQUIREMENTS:
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Reliable high-speed internet and secure, quiet workspace
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Employee-provided WFH equipment
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Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
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RAM: 8000 MB
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Hard Drive: 6 GB or more
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.NET Framework version 4.6.1 or later
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Windows 10/11
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Mouse
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Headset
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Webcam
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Comfortable using video conferencing tools throughout each scheduled shift
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Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment
