12 Bones Smokehouse & Brewing is currently accepting applications for a Front-of House Manager to join our team! We are a high-volume BBQ restaurant currently operating 7 days a week from 11:00-8. We are fast casual; running dine-in, to-go, online ordering and catering. We’re a small team and working in tandem with our management team, including BOH, will be crucial.
We are looking for an individual with a strong work ethic, enthusiasm for exceptional customer service and attention to detail. Ideal candidates will have at least 2 years of management experience, lead by example, and understand how to coach and develop a small team of hardworking FOH staff. This is an active management position, not a manager who sits in an office.
Responsibilities include:
- Open and closing duties to ensure daily operations are handled to company standards
- Model best practices for staff and set tone for service
- Take the lead in resolving problems including: customer complaints, staff disputes, facilities maintenance, and general emergencies
- Maintain staff birthday calendar & help with staff events
- Maintain inventory and ordering with FOH vendors
- Learning our POS system, including the applications for online ordering and menu building. Familiarity with Toast a plus, but not required.
- Learning all 12 Bones methods and processes
- Daily cash handling and daily reporting
- Maintain cleanliness standards and knowledge of current health code
- Communicating daily with GM, KM, brewer and catering manager
- Sell & Prep catering orders
- Work private events as needed
- Experience with Google Docs/ Sheets & Slack
- Craft Beer Knowledge
- Working with FOH management team to create a positive and productive work environment
- Having the ability to communicate directly with staff
- Working 40-45 hours weekly, depending on volume. Required some holiday weekends.
Benefits include:
$52,000 annual salary
Cash catering tips- Cash private event tips
15 days PTO (vacation & sick pay)
Annual Bonus
Free Shift Meals
50% of merchandise, 20% off Food
PLEASE SEND ALL RESUMES TO [email protected]
Pay: $52,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
