As AT&T brings the latest smartphones and wireless plans to Woodland Hills, Southern Costal Group, a sales and development firm, needs a Retail Account Representative who connects with authenticity. The Retail Account Representative engages our customers through sales discussions about mobile upgrades, matching our customers to the right account options.
In this Retail Account Representative role, you will serve as the go-to expert for our AT&T customers, managing accounts and delivering tailored sales of mobile devices, upgrades, and data plans. The Retail Account Representative handles account inquiries with precision, while their sales expertise ensures customers leave with the perfect AT&T solution.
Role Responsibilities of the Retail Account Representative
- Manage customer accounts by engaging directly in person with customers and providing sales recommendations on AT&T mobile devices and data plans.
- Expand account sales by conducting needs-based discussions and promoting timely AT&T device upgrades and plan improvements.
- Cultivate positive account relationships by offering reliable guidance and support for all AT&T mobile needs.
- Increase account and sales revenue by helping our customers transition to better AT&T wireless devices and data solutions.
- Ensure smooth account experiences by handling upgrades, questions, and follow-ups within the store setting.
- Support overall sales targets by focusing on account growth and delivering strong results in AT&T mobile sales.
Qualities of a Retail Account Representative
- Enthusiastic about 5G technology and device features to deliver clear product education.
- Self-motivated mindset that thrives on converting conversations into successful sign-ups.
- Skilled in handling account activations, upgrades, and troubleshooting with precision.
- Ability to balance sales goals with genuine customer satisfaction.
- Reliable transportation is required
Pay: $45,000.00 - $57,000.00 per year
Work Location: In person
