Director of Customer Experience and Billing Operations
Dragonfly Internet | Hybrid | Opelika, AL
Build the experience behind the connections.
Dragonfly Internet is a fast growing, fiber forward internet provider on a mission to deliver blazing fast, reliable broadband to the communities we serve. As we scale, delivering a seamless, high-quality customer experience—from the first call to every monthly bill—is just as important as the network itself.
That’s where you come in.
We’re looking for a Director of Customer Experience & Billing Operations who thrives on building teams, creating structure, and delivering consistent, exceptional customer journeys. If you enjoy turning moving parts into smooth operations, leading high performing teams, and standardizing processes in a real-world ISP environment, you’ll feel right at home here.
You’ll lead the engine behind our customer experience and billing operations, ensuring every interaction is efficient, accurate, and positive. Day to day, you’ll:
Lead and develop customer service and billing teams, including both direct and indirect reports
Oversee client service operations, drive performance, quality, and customer satisfaction
Partner with the Billing Supervisor to standardize and optimize billing processes, ensuring accuracy, transparency, and timeliness
