Scope:
This role will support both our customer service and warehouse teams and will be an integral part of our shipping staff.
General Summary:
Under the direction of Shipping Manager, this position coordinates all outbound shipping for LTL, Freight and non-LTL orders in order to meet customer delivery requirements.
Typical work activities:
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
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Schedule shipments and manage the outbound shipping schedule
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Work with carrier partners and internal team members to understand urgency of the freight, resolve issues and ensure top tier service and performance.
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Seeks out rate quotes with shipping vendors and logistics companies to procure the best service and price possible.
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Responsible for maintaining and updating all shipping records.
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Prepares documents, such as, bills of lading, and shipping orders to route materials.
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Collaborates with Customer Service team and supervisors to ensure coordination of special shipments and rush orders.
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Contact common carriers and schedule pick-ups, ensuring the meeting of customer delivery requirements.
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Track inventory and report any shortages to Customer Service for further disposition
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Completes shipper’s declared HAZ-MAT paperwork on line.
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Complete and maintain all required paperwork shipping documents and labels corresponding to shipping needs
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Document and handle claim process for product damaged during shipping. Track and report on all shipping claims.
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Notify customers when product is ready and assist with tracking their shipments, and/or when they pick up orders.
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Assist truck drivers with their required paperwork.
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Maintain a clean and safe work area and update supplies as needed
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All other assigned duties directed by the Shipping Manager
Knowledge, Skills, and Abilities:
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Must have strong, general computer skills and be able to work with vendors on line and use their custom shipping software.
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Must have working knowledge of Microsoft Office.
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Must possess excellent customer service and verbal communication skills.
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Requires education generally equivalent to a high school diploma and experience working in a warehouse and/or shipping environment.
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This candidate is a self-driven, high energy person with excellent communication and customer service skills, and has the ability to multitask and work well under pressure.
