Job Overview
We are seeking a dynamic and compassionate Part-Time Patient Service Front Desk Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with precision and professionalism. Your energetic approach will help create a welcoming environment, streamline patient intake processes, and support efficient clinic operations. The ideal candidate will be detail-oriented, tech-savvy, and committed to maintaining confidentiality and compliance with healthcare regulations. This position offers an exciting opportunity to contribute to patient care excellence in a fast-paced medical setting.
Duties
- Greet patients warmly upon arrival, verify insurance coverage, and assist with patient check-in procedures using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule appointments accurately utilizing medical scheduling software and coordinate follow-up visits as needed
- Verify insurance benefits, perform insurance eligibility checks, and process medical collections efficiently
- Manage multi-line phone systems with professional phone etiquette to answer inquiries, schedule appointments, and direct calls appropriately
- Maintain accurate and organized medical records, ensuring compliance with HIPAA regulations and proper documentation review
- Assist with billing procedures including CPT coding, ICD-9/10 coding, and Medicare claims processing
- Support front desk operations by filing paperwork, managing office supplies, and performing clerical tasks such as typing reports and data entry using Microsoft Office tools
Skills
- Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing practices
- Experience working with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with dental software like Eaglesoft or Dentrix is a plus
- Excellent customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Proven clinic or medical office experience including front desk management, insurance verification, and appointment scheduling
- Proficient computer skills including typing (10 key), Microsoft Office Suite (Word, Excel), and familiarity with health information management systems
- Strong organizational skills for filing, documentation review, and maintaining accurate records in a fast-paced environment
- Ability to communicate clearly via phone and in person while demonstrating professionalism and empathy at all times
Join us in making a difference by providing outstanding administrative support that enhances patient experiences! We value energetic team players who thrive on helping others while ensuring smooth clinic operations. This paid part-time role is perfect for individuals passionate about healthcare administration and eager to grow their skills within a supportive environment.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Flextime
- On-the-job training
- Paid time off
Shift availability:
Ability to Commute:
- Reston, VA 20191 (Required)
Work Location: In person
