We are seeking a motivated and tech-savvy Remote IT Help Desk Support Intern to join our Information Technology team. This internship provides hands-on experience supporting end users with technical issues, troubleshooting hardware and software problems, and assisting with IT operations in a remote work environment. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a passion for technology and customer service.
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Provide first-level technical support to employees via phone, email, chat, or remote support tools.
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Troubleshoot hardware, software, network, and application-related issues.
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Assist with user account creation, password resets, and access management.
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Install, configure, and update software applications and operating systems.
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Document support requests, resolutions, and troubleshooting steps in the ticketing system.
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Escalate complex technical issues to senior IT staff when necessary.
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Assist with computer setup, system maintenance, and device inventory management.
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Support cybersecurity initiatives by following company security policies and best practices.
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Help create and update IT documentation, user guides, and knowledge base articles.
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Participate in team meetings, training sessions, and special IT projects.
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Currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
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Basic understanding of Windows, macOS, and common software applications.
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Familiarity with Microsoft Office 365 and Google Workspace.
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Basic knowledge of computer hardware, networking, and troubleshooting techniques.
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Strong analytical, problem-solving, and communication skills.
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Ability to work independently and collaboratively in a remote environment.
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Strong organizational skills and attention to detail.
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Reliable high-speed internet connection and a dedicated workspace.
