Job Description (JD)Position: Senior Operations Manager (iGaming B2C – Bangladesh Market)Location
Remote / Dubai (Depending on candidate)
Employment Type
Full-Time
About the Role
We are looking for an experienced Senior Operations Manager to lead and optimize the operational functions of our iGaming B2C business targeting the Bangladesh market. This role is responsible for establishing scalable operational processes, developing Standard Operating Procedures (SOPs), improving operational efficiency, and ensuring seamless coordination across customer service, payments, compliance, risk management, and platform operations.
The ideal candidate will have extensive experience in the iGaming industry, strong leadership skills, and a deep understanding of the Bangladesh market, payment ecosystem, and operational best practices.
Key Responsibilities
- Design, document, and continuously improve SOPs across deposit/withdrawal, KYC, customer service, VIP management, risk control, and platform operations
- Build operational dashboards and KPIs to monitor platform stability, transaction success rates, and customer satisfaction
- Manage and coordinate with third-party vendors, including payment gateways, the platform provider (currently TC Gaming), and CS outsourcing teams
- Lead cross-functional coordination between Product, Marketing, Finance, and Compliance teams
- Establish escalation processes and crisis management protocols
- Monitor and optimize operational costs and resource allocation
- Maintain compliance with offshore gaming licensing requirements (e.g., Curaçao, Anjouan), and uphold KYC, AML, and responsible gambling standards across operations
Requirements
★ Marked items are mandatory requirements
- 5 years of operations management experience, with at least 5 years in the iGaming industry
- Hands-on experience operating iGaming/betting platforms (e.g., TC Gaming, BBIN, IBC, SBOTop, or similar) — familiar with vendor management, platform limitations, and escalation processes
- Proven experience developing or operating in the Bangladesh market — understanding of local payment methods (e.g., bKash, Nagad, Rocket), user behavior, and the regulatory environment
- Strong SOP design and process optimization capability
- Data-driven mindset with experience using BI tools (e.g., Excel, Power BI, Google Data Studio)
- Excellent cross-functional leadership and stakeholder management skills
Nice to Have
- Bengali language proficiency
- Experience with payment gateway integration or fraud/risk control systems
- Experience managing CS outsourcing teams
Experience with platform migration (e.g., transitioning between white-label providers)
Pay: $2,000.00 - $5,000.00 per month
Work Location: In person
