General Manager / Innkeeper — Historic Boutique Hotel
Location: North Conway, New Hampshire
Job Type: Full-Time
Compensation: Competitive salary based on experience, with growth opportunity based on performance.
**Housing can be provided if needed. We can offer a very nice 2 bedroom, 1 bathroom apartment on site. Salary would be adjusted to $40K to $50K and housing would be included.
About the Opportunity
One of North Conway’s most historic and character-rich boutique hotels is entering an exciting new chapter, and we are looking for the right leader to help bring that vision to life.
The Cranmore is not a cookie-cutter hotel. It is a historic property with deep roots, timeless charm, and a story that deserves to be protected, celebrated, and elevated. As one of the oldest and richest-in-history hotels in North Conway, The Cranmore is being thoughtfully renovated and custom designed to become one of the most beloved boutique hospitality experiences in the White Mountains.
We are looking for a General Manager / Innkeeper who can embrace both sides of this opportunity: the warmth, personality, and quirks of a historic inn, while also leading a newly renovated, custom-designed boutique hotel with the service standards, systems, and vision needed to compete at the top of the North Conway market.
This is a role for someone who wants to build something special.
The Role
The General Manager / Innkeeper will be responsible for leading the day-to-day operations of the property while helping shape the guest experience, team culture, operating systems, and market position of the hotel.
This person must love hospitality, care deeply about guest experience, and understand that a great boutique inn is built through details: a warm welcome, clean rooms, thoughtful service, strong communication, beautiful presentation, and a team that takes pride in the property.
With the hotel recently renovated and intentionally designed to feel like a warm, elevated boutique inn, the right candidate will help bring the physical transformation to life through exceptional service, strong leadership, and consistent operational excellence.
The right candidate will be hands-on, highly accountable, positive, organized, and motivated by the opportunity to help take a historic hotel to the next level.
What We Are Looking For
We are looking for someone who sees potential where others see problems. Someone who can walk through a historic property and appreciate its charm, while also noticing what needs to be improved. Someone who understands that older inns come with quirks — and that those quirks, when managed properly, can become part of the magic.
The ideal candidate has the ability to lead people, improve operations, raise standards, and help create a guest experience that feels warm, memorable, and distinctly North Conway. This person should be excited to operate a beautifully renovated, custom-designed boutique hotel while honoring the history and soul of the property.
This person should be comfortable being both a polished hospitality leader and a hands-on innkeeper.
Key Responsibilities
- Lead daily hotel operations, including guest services, front desk, housekeeping, maintenance coordination, breakfast service, and overall property presentation.
- Create a warm, welcoming, high-touch guest experience that reflects the charm, history, and newly renovated boutique design of The Cranmore.
- Build and maintain a strong team culture based on pride, accountability, communication, and hospitality.
- Help position the property as one of the top boutique hotels in the North Conway market.
- Protect and celebrate the history, character, and personality of the property while delivering a polished, modern boutique guest experience.
- Walk the property daily to identify cleanliness issues, maintenance needs, safety concerns, and guest experience opportunities.
- Train, coach, schedule, and support staff to deliver consistent service standards.
- Manage guest communication before, during, and after each stay.
- Respond professionally to guest concerns, reviews, staff issues, and operational challenges.
- Oversee breakfast service and ensure it feels thoughtful, organized, and consistent with the boutique inn experience.
- Monitor key performance areas, including occupancy, ADR, revenue, guest satisfaction, labor, expenses, and online reviews.
- Work closely with ownership on improvements, branding, systems, renovations, and long-term vision.
- Help develop and implement SOPs, checklists, service standards, and operating systems.
- Take ownership of the property as if it were your own.
The Ideal Candidate
- Has hotel, inn, bed-and-breakfast, resort, or hospitality management experience.
- Loves historic properties and understands the difference between managing a hotel and caring for an inn.
- Is excited by the opportunity to lead a recently renovated, custom-designed boutique hotel.
- Has strong leadership skills and can motivate, train, and hold a team accountable.
- Is warm, professional, guest-focused, and highly detail-oriented.
- Is comfortable with change, improvement projects, renovations, and building systems.
- Can balance charm and hospitality with strong business discipline.
- Understands the importance of online reviews, direct bookings, repeat guests, and reputation.
- Has strong communication and problem-solving skills.
- Is hands-on and willing to help wherever needed.
- Takes pride in creating memorable guest experiences.
- Is organized, proactive, and able to manage multiple priorities.
- Has the vision and motivation to help make The Cranmore one of the best boutique hotels in North Conway.
Qualifications
- Previous hospitality leadership experience required.
- Boutique hotel, inn, bed-and-breakfast, or resort experience strongly preferred.
- Experience managing staff, guest service, housekeeping, maintenance coordination, and daily operations.
- Strong computer skills and comfort using hotel property management systems.
- Ability to work weekends, holidays, and peak travel periods as needed.
- Knowledge of North Conway, the White Mountains, or destination hospitality is a plus.
- Strong financial awareness, including revenue, labor, expenses, and profitability.
- Excellent written and verbal communication skills.
Why This Role Is Special
This is more than a General Manager position. It is an opportunity to become the face and steward of a historic North Conway property during an important new chapter.
The Cranmore has history, character, location, soul, and now a thoughtful renovation designed to elevate the entire guest experience. With the right leadership, it has the opportunity to become one of the most memorable boutique hotels in the White Mountains.
We are looking for someone who wants to be proud of what they are building. Someone who wants guests to feel the history, warmth, design, and personality of the property from the moment they arrive. Someone who can lead a team, create systems, solve problems, and help turn a historic, newly renovated inn into a standout hospitality experience.
If you are motivated by challenge, inspired by historic properties, and excited by the opportunity to help lead a custom-designed boutique hotel, we would love to hear from you.
How to Apply
Please submit your resume and a brief note explaining why this opportunity interests you, what draws you to historic boutique hospitality, and why you believe you are the right person to help take The Cranmore to the next level.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
