Job Purpose: Provides support to the medical office between the Credentialing, Front Desk, and Call Center Departments as needed. Serves staff and patients by helping them in a professional and courteous manner.
Job Duties:
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Anticipate patients' concerns, answer questions, and maintain an organized office area at all times.
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Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain accurate patient records by obtaining, recording, and updating patient information.
- Obtain revenue by charging and collecting payments from patients, then recording and posting financial information to patient charts.
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Maintain operations by following office policies and procedures.
- Contribute to department effort and assist in additional tasks, as needed.
- Answer daily telephone calls in a professional manner/make daily phone calls if needed.
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Perform other related duties as assigned by the immediate supervisor or their designee.
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Reports to the Billing or Office Manager
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Confirm patient insurance benefits and account balances
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Respond to insurance inquiries from internal departments, patients, or insurance companies.
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Follow processes or procedures.
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Responsible for the pre-verification of insurance benefits for patients. The insurance verification process includes copays, deductibles, OOP, policy status, referral requirements, pre-existing clause, plan exclusions, authorizations.
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Ensures insurance coverage by telephone or web portal, resolves any issues with coverage, and escalates complicated issues to a supervisor or manager. Follows up on accounts that require further evaluation.
Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus. Must have a High School diploma and at least 4 years of experience in clerical/administrative duties in a medical office setting. Prolong Sitting.
Job Type: Full-time
Benefits:
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401(k)
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401(k) matching
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Dental Insurance
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Disability insurance
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Flexible schedule
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Health insurance
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Life insurance
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Paid time off
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Paid training
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Vision insurance
Schedule:
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8-hour shift
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Monday to Friday
Experience:
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Insurance Verification: 3 year (Preferred)
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Customer service: 1 year (Preferred)
Work Location: In person
