Description:
The Assistant Property Manager is responsible for supporting the successful marketing, leasing, and retention at their assigned community. Responsibilities include:
-
Responding to resident issues and complaints promptly to maintain a high level of resident satisfaction.
-
Manage maintenance and repair requests to ensure timely resolutions.
-
Oversee lease renewals and work with the Property Manager to identify opportunities to enhance resident retention.
-
Actively promote communication between residents and management to foster a positive community environment.
-
Conduct regular property inspections to ensure the upkeep of common areas and units.
-
Coordinate and oversee maintenance and repair work, ensuring work is completed on time and to a high standard.
-
Walk turned units to ensure they are ready to move and meet quality standards.
-
Ensure the property complies with standards set forth in the Quarterly Audit Checklist, including unit inspections.
-
Assist with rent collection, ensuring timely payments and addressing any delinquencies.
-
Upload invoices for services and repairs into the property management system.
-
Review financial reports and budgets with the Property Manager to monitor property performance and control expenses.
-
Assist in monitoring rent collections, managing delinquencies, and initiating eviction proceedings when necessary.
-
Audit resident charges to ensure accurate revenue collection and reporting.
-
Prepare lease agreements and execute renewals.
-
Conduct thorough resident screenings and background checks to ensure qualified applicants.
-
Regularly audit lease files to ensure accuracy and compliance with company standards.
-
Market vacant units through online platforms, advertising, and outreach to attract potential residents.
-
Show units to prospective renters and follow up on leads daily.
-
Monitor lead-to-lease conversion rates and work to improve leasing efficiency.
-
Assist in updating and auditing property websites, ad content, ILS listings, and marketing materials to maintain a competitive marketing strategy.
-
Participate in monthly/quarterly marketing action plans to ensure leasing targets are met.
-
Maintain accurate and up-to-date records related to leases, financial documents, and maintenance requests.
-
Ensure proper handling and documentation of all property-related paperwork, including leases, payments, and repairs.
-
Respond promptly to emergencies (e.g., plumbing leaks, power outages) to mitigate damage and inconvenience.
-
Assist with implementing and managing emergency preparedness plans to ensure the safety of residents.
-
Assist in negotiating contracts and managing relationships with service providers and contractors to secure quality services at competitive prices.
-
Oversee the quality of work performed by vendors to ensure property standards are met.
-
Complete the Daily Checklist and assign specific team members for tasks such as cleaning, inspecting model units, and maintaining amenities.
-
Conduct regular inspections of common areas and units as required by the Quarterly Audit Checklist, documenting issues, and following up on necessary repairs.
-
Foster a positive living environment by organizing and promoting community events or initiatives, when applicable.
-
Engage with residents regularly to gather feedback and identify opportunities for improvement.
-
Stay informed about local, state, and federal property management laws and regulations.
-
Ensure all property operations are compliant with Fair Housing and other relevant laws to minimize legal risks.
Requirements:
-
Initiative in sales and marketing techniques
-
Results-oriented mindset, with a proactive approach to problem-solving and removing barriers
-
Self-motivated, resourceful, and accountable for achieving leasing goals
-
Superb written and verbal skills
-
Proficiency in Yardi suite of products and Microsoft Office applications
-
Knowledge of Fair Housing regulations and other industry standards
-
Ability to work weekends
-
5 years of real estate marketing and/or leasing experience
-
Property management industry certifications or a college degree are preferred
Requirements:
Job Requirements:
-
Excellent written and verbal skills
-
Proficiency in Yardi suite of products and Microsoft Office applications
-
Knowledge of Fair Housing regulations and other industry standards
-
Ability to work weekends
-
5 years of real estate marketing and/or leasing experience
-
Property management industry certifications or a college degree preferred
Physical Requirements:
-
Must be able to tolerate prolonged periods of sitting and/or standing at desk. (80% office work)
-
Must be able to operate a computer, telephone, and/or keyboard and tolerate prolonged periods performing work using a computer, telephone, and/or keyboard.
-
Must be able to lift up to 25 pounds at times.
-
Must be able to tolerate long periods of conducting in-person inspections of properties
- Must be able to tolerate climbing one flight of stairs and the ability to walk a half mile per property approximately once per week.
-
Must have a valid driver’s license and be insurable for company vehicles.
