Dispatcher Coordinator
Buford, GA | Full Time | In Person
Most people are looking for a job.
We're looking for someone who wants a career.
Appliance EMT is one of the fastest-growing appliance service companies in the country. Our growth has created an opportunity for us to add another exceptional person to our team. If you're driven, coachable, emotionally intelligent, and thrive in a fast-paced environment, this could be the opportunity you've been looking for.
This role is much more than answering phones and scheduling appointments. You will be at the center of our operation, helping customers, supporting technicians, solving problems, and ensuring that every day runs smoothly.
The people who succeed here are positive, accountable, adaptable, and genuinely enjoy helping others. They don't wait to be told what to do. They take ownership, communicate effectively, and find solutions.
What You'll Do
- Manage a high volume of inbound and outbound calls
- Coordinate schedules between customers and technicians
- Resolve customer concerns with professionalism and empathy
- Communicate effectively with customers, technicians, and management
- Maintain accurate notes and records
- Help improve operational efficiency and customer satisfaction
- Support a positive experience for every customer we serve
What We're Looking For
- Experience in sales, customer service, dispatching, scheduling, or call center environments
- Strong emotional intelligence and people skills
- Ability to handle conflict and difficult conversations professionally
- Positive attitude and solution-oriented mindset
- Highly accountable and dependable
- Coachable and eager to learn
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Looking for a long-term opportunity with room to grow
Why People Stay Here
Our retention is high because we invest in our people.
We believe great companies are built by great teams, and we work hard to create an environment where people enjoy coming to work, feel supported, and have opportunities to advance.
We are growing quickly, and that growth creates opportunity.
Over the next several months, we expect to fill multiple leadership and management positions. We are actively looking for people who want that responsibility and are willing to earn it.
We promote from within.
That means taking this position does not mean you'll stay in this position forever. Every member of leadership must first understand our customers, our technicians, and our operation. We believe the best leaders are developed from within the company, not hired from the outside.
If you're looking for a place where your effort matters, your growth is encouraged, and your future is limited only by your performance, you'll fit right in.
Our Hiring Process
We move quickly.
Applications are reviewed daily, interviews are scheduled promptly, and most candidates will know within one week whether we are moving forward with their application.
We're looking for the right person, not the perfect resume.
If you're ambitious, positive, coachable, and ready to grow with a company that's expanding rapidly, we encourage you to apply today.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
