Job Summary
We are seeking an energetic and dedicated Front Desk Agent to join our team during evening and overnight shifts. In this vital role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you thrive in a fast-paced setting, enjoy engaging with diverse guests, and possess strong communication skills, this opportunity is perfect for you!
This role is open for full time hours for a mix of 3pm-11pm shifts and 7am-3pm shifts. Weekends & holidays are mandatory.
Duties
- Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
- Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.
- Handle guest inquiries, requests, and complaints with patience, professionalism, and proactive solutions.
- Maintain accurate records of guest information, reservations, and billing details while adhering to phone etiquette standards.
- Monitor security cameras and perform routine safety checks of the property.
- Coordinate guest needs promptly and maintain high standards of guest services.
- Light cleaning in the office area, public restrooms, and lobby.
Skills
- Proven experience in hospitality management or hotel front desk operations.
- Excellent customer service skills with the ability to handle multiple tasks calmly under pressure.
- Bilingual or multilingual abilities are highly desirable to assist diverse guests effectively.
- Strong knowledge of hotel management systems, night audit processes, and front desk procedures.
- Exceptional communication skills, including phone etiquette and handling multi-line phone systems confidently.
- Ability to build positive guest relations through attentive service and hospitality expertise.
Benefits:
Benefits:
- Employee discount
- Free parking
Work Location: In person
Pay: $12.00 - $13.00 per hour
Work Location: In person
