SUMMARY/OBJECTIVE
The Cocktail Server is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.
ESSENTIAL JOB FUNCTIONS
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Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
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Perform opening and closing procedures.
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Ensure that all procedures concerning bar tabs and the transfer of tables are met.
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Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
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Upsell food and beverage menu items.
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Must have extensive knowledge of a variety of alcoholic beverages; must retain and maintain complete knowledge of all food and beverage menu items.
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Check identification for proof of age when required.
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Monitor guest drinks and proactively anticipate their needs.
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Provide food service as appropriate.
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Develop relationships with guests in order to provide personalized service.
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Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
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Respond to guest requests promptly and accurately to create a positive and memorable experience.
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Proper handling of VIPs, recognition of repeat guests, and protection of their privacy and confidentiality.
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Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
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Ensure compliance with all hotel policies and procedures at all levels.
EDUCATION AND EXPERIENCE REQUIREMENTS
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A minimum of 2 years’ relevant bartending experience preferably in an upscale restaurant/bar/nightclub.
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A comprehensive, working knowledge of the hospitality business.
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Computer literacy including Micros and POS systems.
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Ability to comprehend, read, write, and speak English fluently.
REQUIRED SKILLS AND QUALIFICATIONS
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Must have High Volume restaurant experience.
Expert in bar/restaurant operations and excellent working knowledge of all internal departments.
Maintain a high level of personal appearance and hygiene at all times.
Must have the ability to work a flexible schedule, including weekends, holidays, and late hours when necessary.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
Must have extensive experience in mixing, garnishing, and serving drinks.
Be attentive, accountable, and highly organized to plan multiple activities in a timely fashion.
Possess excellent interpersonal and communication skills.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
Know how to participate in a team environment and assist other departments when needed, providing lateral service.
Perform all other responsibilities, tasks and special projects as assigned by leadership.
OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine, and unscripted – from people who are passionate, sincere, curious, empathetic, and social…who love making others feel good.
At PUBLIC, guests get more than expected and far more than what is traditionally customary.
