Overview
Join our dynamic team as a Customer Service Representative and become the friendly, professional face of our organization. In this vital role, you will provide exceptional support to our customers, ensuring their needs are met with enthusiasm and efficiency. Your positive attitude and organizational skills will help foster lasting relationships, enhance customer satisfaction, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service expertise in a fast-paced setting.
Responsibilities
- Greet visitors and clients at the front desk with professionalism and warmth, creating a positive first impression
- Manage multi-line phone systems to handle inquiries, direct calls efficiently, and provide accurate information
- Assist customers with questions, concerns, and service requests via phone, email, or in person
- Perform data entry tasks using computer skills, including updating customer records and maintaining files
- Support office management by organizing documents, scheduling appointments, and managing calendars
- Handle clerical duties such as filing, proofreading documents, and maintaining office supplies
- Utilize software tools like Microsoft Office
Skills
- Strong computer literacy with proficiency in CRMs, Microsoft Office Suite (Word, Excel, Outlook)
- Excellent phone etiquette with experience managing multi-line phone systems in a professional setting
- Bilingual abilities are highly valued to serve diverse customer needs effectively
- Previous office or administrative experience, including clerical tasks such as filing and data entry
- Exceptional organizational skills with the ability to prioritize tasks efficiently and manage time effectively
- Attention to detail for proofreading documents and ensuring accuracy in all communications
- Customer service expertise with a friendly demeanor and strong interpersonal skills
- Experience as a front desk or medical/dental receptionist is advantageous for understanding client interactions
- Personal assistant or office management experience that demonstrates reliability and multitasking capabilities
Join us to make a difference through outstanding customer support!
We’re dedicated to creating a vibrant work environment where your skills grow alongside our mission to serve with excellence. Call Luis at 508-507-7180 for more information.
#KPB
Pay: $22.00 - $25.00 per hour
Work Location: In person
