Job Summary
We are seeking an energetic and highly motivated Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will be responsible for ensuring exceptional guest experiences, managing daily operations, and driving revenue growth. Your leadership will foster a welcoming environment that upholds our high standards of guest service while maintaining operational excellence. The ideal candidate will bring a passion for hospitality management, strong team management skills, and a strategic mindset to elevate the hotel’s performance and reputation.
Responsibilities
- Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments
- Lead and supervise hospitality teams to ensure consistent delivery of outstanding guest services in line with property standards
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability
- Implement and uphold hotel guest service standards to ensure an exceptional experience for all visitors
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data management
- Coordinate human resources activities such as staffing, training, performance evaluations, and employee engagement initiatives
- Maintain compliance with health, safety, and legal regulations while fostering a positive work environment
- Drive revenue through strategic marketing initiatives, upselling techniques, and effective guest relations strategies
- Handle guest inquiries and complaints with professionalism and prompt resolution to ensure high satisfaction levels
- Conduct night audits and oversee financial operations including billing accuracy, cash handling, and reporting
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities
- Strong knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms
- Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments
- Bilingual or multilingual abilities are highly desirable to serve a diverse clientele
- Demonstrated expertise in overseeing daily hotel operations, budgeting, revenue management, and financial oversight
- Exceptional communication skills for managerial coordination, customer service excellence, and stakeholder engagement
- Experience in managing hospitality teams within a fast-paced environment with a focus on guest satisfaction
- Knowledge of human resources practices related to staffing, training, and employee development
- Ability to handle multi-line phone systems with professional phone etiquette during front desk operations
- Familiarity with night audit procedures and multi-tasking under pressure is preferred
Join us in creating memorable experiences for our guests while leading a dynamic team dedicated to excellence. This role offers an exciting opportunity to shape the future of our hospitality services through innovative leadership and strategic vision.
Pay: $55,000.00 - $57,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Flexible spending account
- Paid time off
- Paid training
Work Location: In person
