Company Description
WD is building the infrastructure behind the AI-driven data economy.
As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.
We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.
This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.
We’re looking for people who want to build, solve, and operate at that level.
Join us and let’s shape the future of data.
Job Description
The Senior Director of Business Applications is a strategic leadership role focused on the design, architecture, and delivery of enterprise applications that power critical revenue-generating process segments: Market-to-Lead, Lead-to-Order, and Contact-to-Resolution for channel (route-to-market) and consumer. Reporting directly to the VP of Business Systems Group, this leader will own application architecture and drive intelligent automation using agentic AI to transform these processes for better customer experience, greater speed, efficiency, and scalability.
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Define and evolve the target-state architecture (platforms, data flows, and integrations) that supports seamless execution of these process segments at global scale.
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Lead the selection, implementation, integration, and continuous optimization of business applications that enable Market-to-Lead (campaigns, lead generation, scoring), Lead-to-Order (configuration, pricing, quoting, order management), and Contact-to-Resolution (customer experience, case management, service).
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Architect and deliver robust, scalable integrations between CRM, CPQ, order management, service platforms, and supporting systems to ensure end-to-end process visibility and automation.
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Drive agentic AI-enabled automation across the defined process segments, including intelligent lead qualification, dynamic pricing/quoting, automated order fulfillment, proactive issue resolution, and autonomous workflow orchestration.
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Partner with business stakeholders in Sales, Marketing, Channel, Consumer, and Technical Support to translate requirements into future-ready application architectures and AI-augmented solutions.
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Establish governance, standards, and best practices for application architecture, data quality, and AI solution reliability within these process areas.
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Lead a high-performing team of architects, analysts, developers, and AI specialists responsible for building and maintaining these capabilities.
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Collaborate with the VP of Business Systems Group on roadmap prioritization, investment decisions, vendor/partner management, and executive reporting on progress, risks, and business impact.
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Ensure all solutions meet security, compliance (including SOX where applicable), performance, and scalability requirements for a global high-tech manufacturer.
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Identify and implement metrics and KPIs to measure the effectiveness of the architecture and agentic AI automation on revenue velocity, conversion rates, order accuracy, resolution time, and customer satisfaction.
Qualifications
Required:
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Bachelor's degree in Information Systems, Computer Science, Business, or related field; advanced degree preferred.
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12+ years of experience in business applications leadership, with deep expertise in Market-to-Lead, Lead-to-Order, and Contact-to-Resolution processes.
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Strong architectural background in CRM, CPQ, Order Management, Service Cloud / CX platforms, and related ecosystems.
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Proven success designing and implementing agentic AI and intelligent automation solutions that deliver measurable process transformation.
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Demonstrated experience leading complex, cross-functional application initiatives in global channel and consumer business models.
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Hands-on familiarity with modern integration platforms, low-code/no-code tools, and AI orchestration technologies.
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Excellent leadership, stakeholder management, and communication skills with the ability to influence at the executive level.
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Experience in high-tech or manufacturing environments is strongly preferred.
Leadership Competencies
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Strategic systems thinker with a passion for process excellence and intelligent automation.
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Ability to balance architectural vision with pragmatic delivery and business outcomes.
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Collaborative leader who excels at driving change in matrixed organizations.
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Strong focus on innovation through agentic AI while maintaining governance and reliability.
Additional Information
WD is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.
WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be 10/7/26, although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.
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Compensation & Benefits Details
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An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
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The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
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If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.
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We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].
