Job Overview:
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and a passion for hospitality, we would love to hear from you.
Duties:
- Greet and welcome guests in a warm and friendly manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Proficiency in operating phone systems and other office equipment
- Knowledge of hotel management software is a plus
- Excellent customer service and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) preferred but not required
- Previous experience in guest relations or hospitality management is a plus
- Familiarity with night audit procedures is an advantage
- Demonstrated phone etiquette and professional communication skills
Join our team as a Front Desk Receptionist and be part of creating memorable experiences for our guests. Apply today!
Job Type: Part-time
Pay: From $9.25 per hour
Benefits:
- Employee discount
- Flexible schedule
Ability to Relocate:
- Mauston, WI 53948: Relocate before starting work (Preferred)
Work Location: In person
