Create Exceptional Experiences. Build Lasting Relationships. Grow With Us.
At Oliver’s Nannies, we believe exceptional childcare begins with exceptional client care.
We provide highly personalized, in-home nanny and babysitting services to families throughout Westchester County. Our clients trust us with one of the most important aspects of their lives—the care of their children—and we take that responsibility seriously.
As our company continues to grow, we are seeking a Client Experience & Care Coordinator to join our team.
This is not a traditional administrative role. We are looking for a polished, highly organized, relationship-driven professional who understands that every interaction is an opportunity to build trust, create confidence, and deliver an exceptional client experience.
The ideal candidate will bring a combination of high-touch customer service, sales instincts, operational excellence, and exceptional attention to detail.
You will work closely with Executive Management and play a critical role in the experience of both our existing families and prospective clients. This position offers the opportunity to grow into a leadership and management role within a rapidly expanding company.
The Opportunity
As a Client Experience & Care Coordinator, you will serve as a trusted point of contact for our families from their initial inquiry through the ongoing delivery of care.
You will build relationships with prospective clients, understand their unique childcare needs, guide them through our services, coordinate highly personalized nanny placements, and ensure that every detail of their experience is thoughtfully managed.
The successful candidate will be equally comfortable building rapport with a prospective client, managing a complex family schedule, solving an unexpected issue, and ensuring that no detail falls through the cracks.
What You'll DoClient Experience & Relationship Management
- Serve as a primary point of contact for a portfolio of families, developing trusted and lasting relationships.
- Deliver a consistently polished, responsive, and personalized client experience.
- Conduct proactive client check-ins to ensure satisfaction and identify opportunities to enhance the family's experience.
- Develop and maintain detailed, individualized care plans that reflect each family's unique preferences, routines, and expectations.
- Anticipate client needs and proactively address potential concerns before they become issues.
- Handle client concerns with professionalism, discretion, and sound judgment.
- Build strong relationships with families, nannies, and internal team members.
Sales & Business Development
- Respond to new family inquiries and serve as an initial ambassador for the Oliver's Nannies brand.
- Conduct inquiry calls and consultation meetings with prospective clients to understand their childcare needs and determine the appropriate solution.
- Confidently communicate the value of our services and guide prospective clients through the decision-making process.
- Follow up thoughtfully and consistently with prospective families to move opportunities through the sales process.
- Develop strong relationships that convert inquiries into long-term clients.
- Identify opportunities to expand relationships with existing clients through additional services and care solutions.
- Maintain accurate records and follow-up activity within company systems.
Care Coordination & Operations
- Coordinate highly personalized nanny-family matches using our proprietary matching process.
- Manage family and nanny schedules with exceptional attention to detail.
- Attend initial family/nanny setup visits and ensure a seamless introduction to care.
- Coordinate changes in care, schedule adjustments, backup care, and other evolving family needs.
- Partner with nannies and internal team members to ensure continuity and consistency of care.
- Manage urgent client needs with composure, efficiency, and professionalism.
- Participate in an after-hours on-call rotation for urgent client matters and prospective family inquiries.
What We're Looking For
We are looking for someone who naturally operates at a high level of professionalism and service.
You may come from a background in:
- High-end customer service
- Sales or business development
- Recruiting or talent placement
- Client success or account management
- Hospitality management
- Professional services
- Premium consumer services
Most importantly, you are someone who understands that the details matter.
You Are:
- Highly detail-oriented: You notice the small things and understand that small details can have a big impact on a client's experience.
- Naturally personable: You build genuine relationships and make people feel heard, valued, and cared for.
- Sales-minded: You are comfortable asking questions, identifying needs, presenting solutions, following up, and confidently guiding prospective clients toward a decision.
- Service-driven: You genuinely enjoy creating exceptional experiences for others.
- Proactive: You don't wait to be told what needs to be done—you anticipate needs and take ownership.
- Polished and professional: You communicate confidently and represent the company with maturity and discretion.
- Highly organized: You can manage multiple families, schedules, conversations, and priorities without losing sight of the details.
- Adaptable: You remain calm and solution-oriented when plans change or unexpected situations arise.
- A strong communicator: You are comfortable communicating with clients by phone, email, text, and in person.
- A team player: You enjoy collaborating with others while also being capable of working independently.
- Driven to grow: You are looking for an opportunity to build a career, not simply fill a position.
Qualifications
- Bachelor's degree required.
- 2+ years of professional experience required.
- Previous customer service, client relations, sales, recruiting, hospitality, or other client-facing experience strongly preferred.
- Exceptional verbal and written communication skills.
- Strong organizational and time-management skills.
- Excellent attention to detail.
- Proficiency with Microsoft Word, Excel, and Windows.
- Ability to learn and utilize proprietary systems and technology.
- Clean driving record.
- Successful completion of a background check.
- Two professional references required.
- Ability to participate in an after-hours on-call rotation.
Why Oliver's Nannies?
We are a growing company with an entrepreneurial environment where your ideas, initiative, and performance matter.
This role provides an opportunity to work closely with Executive Management, develop expertise across client experience, sales, and operations, and grow into increased responsibility and leadership as the company continues to expand.
If you are smart, polished, highly organized, naturally sales-oriented, and passionate about delivering an exceptional client experience, we want to meet you.
If you are ready to build something meaningful and grow with a company that values excellence, we look forward to hearing from you.
Job Type: Full-time
Pay: $53,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
