Our client is a high-growth, venture-backed robotics company deploying advanced automation solutions across sectors including life sciences, semiconductor, and industrial environments.
Operating within a founder-led, customer-centric model, the business partners closely with clients to deliver complex, high-impact deployments with long-term ownership and visibility.
This role sits at the heart of that motion.
This is a hybrid Solutions Architect / Customer Success position responsible for owning customer engagements end-to-end—from pre-sale through deployment and post-launch success.
You will serve as the primary point of accountability for client outcomes, translating real-world workflows into deployable automation solutions and ensuring successful execution in the field.
This is a highly visible, client-facing role requiring adaptability across diverse environments, from warehouse operations to highly regulated facilities.
Own 1–2 major customer accounts across the full lifecycle (pre-sale deployment- post-go-live)
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Act as the primary client-facing lead and trusted advisor
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Translate customer workflows into scalable robotics and automation solutions
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Lead deployment strategy and oversee on-site execution
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Coordinate internal engineering and deployment teams
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Manage onboarding requirements (safety, IT, compliance, site access)
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Ensure successful implementation, adoption, and customer satisfaction
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Interface with stakeholders across all levels (technical teams through executive leadership)
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Support both pre-sales conversations and post-sales delivery in a continuous engagement model
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Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.)
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Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success
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Proven ability to operate across both pre- and post-sales environments
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Strong communication skills with the ability to engage both technical and executive audiences
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Comfort working in fast-paced, ambiguous startup environments
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Willingness to travel ~50% (critical requirement)
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Strong ownership mindset with accountability for outcomes
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Robotics or automation companies
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Autonomous systems / self-driving technologies
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AI startups (forward-deployed engineering roles)
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Deployment engineering leaders moving into more client-facing roles
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Experience in regulated environments (biotech, semiconductor, etc.)
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Familiarity with customer onboarding processes (safety protocols, compliance, IT access)
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Approximately 50% travel required
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Regular on-site presence across U.S. customer locations (Midwest, Texas, and beyond)
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Preferred hubs: Cambridge, MA or San Francisco, CA
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Open to remote candidates with flexibility to travel
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True end-to-end ownership—no silos between pre- and post-sales
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High-impact, highly visible role working directly with customers and leadership
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Exposure to cutting-edge robotics and automation deployments
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Opportunity to grow with a rapidly scaling organization
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