We are seeking a committed and dedicated Caregiver Support Coordinator who serves as a servant leader with an understanding of the aging industry serving the elderly. Provide administrative support for the Caregiver Support Program. Assist and coordinate planning of program outreach initiatives. Coordinate and assist in referral process. Collect initial intake assessment information from seniors and caregivers seeking services and interview clients to determine needs via phone, e-mail, online, and in person. Coordinate respite and companionship services for constituents.
If you're passionate about serving the aging population and thriving in a collaborative environment, we want to hear from you.
We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and serving the aging population are at the forefront.
The Benefits of Joining Our Team - We Offer:
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Comprehensive Health Coverage - including medical, dental and vision
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Generous Paid Time Off
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Pet insurance
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Prescription drug insurance
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403(b)
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Flexible work week schedule
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Supportive Culture - A collaborative and inclusive environment where your ideas are valued
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Career Development and Opportunities for Advancement
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Employee Recognition
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Other attractive benefits
Essential Duties and Responsibilities
- Conduct comprehensive TCARE assessments to identify senior/caregiver needs
- Determine need for counseling, support groups, training, financial assistance, respite, or other services
- Link caregivers to available support program services and community resources
- Provide on-going support via telephone with caregivers who are receiving services to identify service delivery problems, to validate the current plan of t, and to note changes in condition or needs
- Collaborates with Caregiver Services Program Manager on coordinating volunteer-based services, evidence and non-evidence training, and special events.
- Participate when appropriate with senior/caregiver conferences through presentations and information exchange
- Problem solves with providers and consumers; handle grievance resolutions
- Utilize agency resource database and other available community information to provide seniors and caregivers with the most accurate and up to date referral information
- Development and identification of caregiver resources and community partnerships
- Re-assessment if warranted by change in health status
- Tracks and identifies problems through caregiver evaluations and make recommendations for improvement via follow-ups.
- Maintain an effective record keeping system and confidentiality of caregiver intake, assessment and consumer data
- Handle consumer data in accordance with HIPPAA
- Prepare and submit required reports within established time frames
- Prepare documentation and assist in annual program evaluations as needed
- Promote the program to potential caregivers, support groups and the public through outreach efforts
- Maintain up to date knowledge of eligibility for community programs
- Able to work some weekends and evenings
- Adhere to established budget
- Skilled in using organizational, communication and interpersonal skills on a one-to-one basis, as well as in small and large group settings
- Skilled in Person-Centered planning and decision-making support counseling
- Strong verbal, written, and listening communication skills
- Identify and search for caregiver resources
- Ability to develop reports and assessments as necessary
- Ability to travel to clients' homes in designated Region 1-A area (drivers' licensure and reliable vehicle required)
- Ability to travel to local, state, and national meetings, trainings, and conferences (when applicable)
- Complete training required for position
- Ability to collaborate well with colleagues and work independently as needed
- Excellent customer service and organizational skills with attention to details required
- Competent in computer applications including Windows 2010 and Microsoft Office 2010 software applications
- Excellent time management skills
- Knowledge of DAAA rules and regulations in reference to HIPAA Compliance.
- Performs other duties as assigned
- Minimum associate degree (Bachelors preferred) in the Human Services field.
Required:
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Ability to travel to clients' homes in designated Region 1-A area (drivers' licensure and reliable vehicle required)
- Strong verbal, written, and listening communication skills
- Ability to travel to local, state, and national meetings, trainings, and conferences (when applicable)
- Able to work some weekends and evenings
- Excellent time management and detail oriented
- Experience in community outreach in the aging network preferred.
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Experience with Person-Centered Planning and decision-making support.
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Knowledge and understanding of services for seniors and people with disabilities preferred.
- Excellent communication and customer service skills.
- Competent in computer applications including Windows 2010 and Microsoft Office 2010 software applications (and data entry)
This individual must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and activities. The person should be forward-thinking and creative, with high ethical standards, and an appropriate professional image. Operate as a strategic visionary with effective communication, sound technical skills, analytical ability, good judgment and strong operational focus. Be a well-organized and self-directed individual who is a team player.
The individual should have exceptional listening skills, a high level of energy and integrity; compassion for the elderly and the community as well as the staff; is centered and mature; exercises durability, and adaptability. Values fun in the workplace as an integral instrument of staff motivation and operates with a spirit of excellence.
