Position Summary: The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers.
Program Specific Essential Duties and Responsibilities:
-
In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations.
-
Trains staff and assists with the on-going competencies of the front desk staff when requested.
-
Maintains provider schedules to ensure patient access.
-
Generates schedules, processes schedule changes and handles template changes as necessary.
-
Responds and follows-up on patient issues as directed.
-
Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls.
-
Identifies need for translation services to facilitate patient visit
-
Accurately utilizes SDK computer registration system.
-
Advocates for patients and work with highly sensitive/confidential information
-
Has knowledge of Health Center services and payment policies.
-
Codes encounter form using ICD10 book. Enters codes and diagnosis in computer and charges all encounters for billing.
-
Participates in problem solving activities within the department and Health Center.
-
Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.
-
Responsible for collection of co-pays and patient balances at the time of service.
-
Understands types of insurance, verifies insurance ·
-
Oversees and assesses patient wait time. Handles information in confidential manner
-
Initiates/completes specialized documentation
-
Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results.
-
Obtains prior approvals for visits
-
Any and all other duties as assigned.
Qualifications and Education Requirements:
One of the following combinations of education and employment experience must be met in order to be considered for the position:
High School Diploma/GED required. Graduate of a medical office administration program or Associates degree preferred.
Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.
-
Bilingual in English and another language appropriate to the patient population preferred, but not required.
-
Preferred candidate will have completed Medical Office Administration certification program.
-
Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.
