SUMMARY
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES
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Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
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Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
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If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
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Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
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Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
QUALIFICATIONS
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General knowledge of mechanical operations.
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Sales experience preferred.
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Excellent oral and written communication skills.
