Front Office Specialist (Patient Experience)
Employment Status: Part Time| Hourly (Non-Exempt)
Schedule: Approximately 20-30 hours per week
Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance
The Opportunity
We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting.
This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.
What Success Looks Like in This Role
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Creates a positive first impression for every patient, every visit
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Balances efficiency with empathy, even during busy clinic days
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Anticipates needs, communicates clearly, and follows through
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Treats patient information with care, accuracy, and discretion
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Shows up reliably, professionally, and ready to support the team
Core Responsibilities
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Serve as the primary point of contact for patients and visitors
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Manage patient arrival and departure processes with accuracy and compassion
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Schedule appointments, testing, and follow-up visits per clinical direction
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Gather, verify, and maintain patient demographic and insurance information
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Confirm insurance eligibility and secure authorizations as needed
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Collect patient financial responsibility, including co-pays and balances
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Upload and organize documentation within the electronic medical record
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Prepare patient charts in advance to support clinic readiness
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Maintain clean, orderly, and welcoming patient areas
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Support patients who may be anxious or unwell with patience and care
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Travel regularly to clinic locations within an approximate one-hour drive radius
We Are Looking for Someone Who
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Is naturally personable, composed, and respectful
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Takes ownership of their role and holds themselves accountable
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Communicates clearly and professionally with patients and coworkers
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Maintains a polished appearance and calm demeanor
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Adapts well to change and stays focused under pressure
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Wants to grow personally and professionally within a team environment
Minimum Requirements
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Associate degree or higher required
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At least one year of customer service or patient-facing experience
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Ability to travel consistently to nearby clinic locations
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Successful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/
Preferred Qualifications:
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Experience in a medical, dental, or healthcare setting
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Associate degree or higher
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Bilingual skills
Skills That Matter Most
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Strong interpersonal and communication skills
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High attention to detail and organization
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Sound judgment and problem-solving ability
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Comfort working independently and as part of a team
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Commitment to patient privacy and HIPAA compliance
Physical & Work Environment
This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law.
Equal Employment Opportunity
We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
Note: This description outlines the general scope of the position and may be adjusted as operational needs evolve.
