Description:
The eCommerce Assistant Manager assists the E-Commerce manager in staff and store operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, accounting-related operations, store housekeeping/maintenance and customer service.
This position pays $20/hour.
Primary Duties:
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Support the mission and vision of Goodwill Industries of Northern Michigan.
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Perform work in a safe manner observing all Goodwill safety policies/procedures.
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Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
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Implements listing goals for the listers, and provide routine updates on performance to those goals. Provides direction and supervise E-Commerce staff and operations to achieve financial goals.
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Hiring and training staff, assess performance and provide feedback, coaching and counseling as appropriate to ensure a high level of productivity.
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Participate in planning, organizing and prioritizing store operational requirements and act as a resource for resolving problems.
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Participate in defining staff development needs, and administer disciplinary action as required, up to and including termination with appropriate approvals.
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Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping websites.
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Prepare and organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
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Receive and process payments from customers, using electronic transaction services.
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Compose images of products, using video and still cameras, lighting equipment, props, or photo and video editing software.
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Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions and complaints about products, policies, or shipping methods.
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Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, fail-safe technology, information encryption, or firewalls.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring order to manufacturer or third-party distributor.
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Cancel orders based on customer requests or inventory or delivery problems.
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Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, and tape guns.
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Order or purchase merchandise to maintain optimal inventory levels.
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Provide excellent customer service, both internally and externally and facilitate team work with all other departments.
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Perform other duties as assigned.
Requirements:
Education, Licenses, Certifications and Experience:
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High school graduate or GED
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One - two years of previous management experience required.
- Preference will be given to candidates with an associate or bachelor degree in retail,
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business management or related field.
Knowledge, Skills and Abilities:
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Ability to communicate effectively with customers, staff, and people with disabilities.
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Ability to read, count and write to accurately complete all transactions and documentation.
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Ability to freely access all areas of the store including selling floor, stock area, and register area.
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Ability to operate and use all equipment necessary to run store.
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Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
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Ability to work varied hours and days as business dictates.
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Has experience with website analytics (Google Analytics, etc.)
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Excellent communication skills and be a strong team player
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Excellent organizational, critical thinking and decision-making skills.
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Ability to balance execution with strategy is essential, as is the ability to manage multiple parties and work cross-functionally in the organization
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Strong knowledge of computer use, familiarity with online sales vendors and related software programs. Outlook, Excel and Photoshop skills required.
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Competent in internet use and a variety of computer software applications
Physical Requirements:
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Works in an environment with occasional high stress, and short deadlines requiring overtime.
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Sits, stands, and walks for most of the workday.
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Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day
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Ability to lift to 50 pounds. May be required to exert 150 – 300 pounds of force.
