Position Title
Desk Assistant
Department
Housing & Residence Life
Appointment Term
Academic Year (August - May)
Job Summary
The Desk Assistant (DA) is the primary contact with residents at the front desk in the Residence Halls. Desk Assistants work assigned hours each week as a point of contact and assistance for current residents, their guests, and visitors to Missouri Western front desk.
Essential Duties
The primary responsibility includes but are not limited to:
- Answering questions and serving as a resource for residents and guests regarding the residence halls.
- Connecting residents to correct resources as needed (e.g. connecting students to reach out to their Residence Life Coordinator, Resident Assistant, Residential Life Contracts Office, Business Office, Financial Aid, Career Development, etc.)
- Assisting residents with getting proper forms that may be needed for a specific request and making sure those are given to the appropriate party. (e.g. Contract Cancellation Form, Room Change Request, Vacation Housing form, etc.)
- Checking out equipment to students that may request specific items available at the front desks (e.g.) brooms, dust pans, games, movies, sports equipment, etc.
- The potential to accept deliveries and sort mail.
- Being observant of individuals who walk through the building and making note of any policy violations or safety issues and reporting those to the appropriate party (e.g. Resident Assistant, Professional Staff on Duty, etc.)
- Maintaining confidentiality of student information that is available to you and not sharing information with anyone aside from Residential Life Professional Staff and who they deem or authorized to have the information.
- Other duties as assigned.
Required Qualifications
- Live in residence halls
- Meet criteria for a student employee
- Must maintain a Minimum overall 2.0 GPA. Failure to maintain this cumulative GPA will result in loss of your position.
- Enrolled full time for the duration of employment
- Degree seeking
- May need to qualify for Federal Work Study
- Must be able to work days/evenings and every other weekend (Friday Night or Saturday Night)
- Strong customer service and administrative skills.
- Must be ready to begin training as assigned – Housing and Residence Life will communicate return dates and times.
(Please note that this position does not provide free housing)
Preferred Qualifications
- Strong customer service skills
- Ability to move in August 23rd to prepare for training on August 24th/25th
Knowledge, Skills, and Abilities
- Good judicial skills
- Strong customer service skills
- Strong administrative skills
Physical Demands
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Additional Demands
Desired start date: 08/23/2026
Location where duties are to be performed
Commons and Residential Halls
Federal Work Study
Required
Hours of Work
Average 20 hours per week
Varied and flexible hours
Start date: 8/23/2026
