About Us
Gold Medal Gymnastics is a family-focused gymnastics program located in a state-of-the-art facility in Liberty Hill, TX. We are committed to building strong athletes and confident kids in a positive, fun, and supportive environment. We pride ourselves on providing exceptional customer service and creating a welcoming experience for every family who walks through our doors.
Position Summary
We are seeking a friendly, organized, and dependable Front Office Receptionist to serve as the first point of contact for our families. This role focuses on providing outstanding customer service, supporting daily front desk operations, and maintaining a welcoming, professional atmosphere throughout our facility.
Marketing experience—particularly with social media—is highly desired but not required. For the right candidate, this position has the opportunity to evolve into a dual-role as a Front Office Receptionist/Marketing Specialist. Candidates with marketing experience are encouraged to apply, but applicants without marketing experience will absolutely be considered if they are a great fit for our front office team.
Compensation is competitive and will be based on experience, qualifications, and overall skill set.
Hours
- Evening shifts (approximately 3:00 PM – 8:00 PM)
- Some Saturdays required
- Additional hours may be available based on business needs
Responsibilities
- Greet families, athletes, and visitors with a warm, friendly, and professional attitude
- Answer phone calls, emails, and assist with questions regarding programs, classes, and schedules
- Assist with student registration, attendance, and basic billing questions (training provided)
- Process payments (cash, check, credit card, and ACH) while maintaining accurate records
- Maintain a clean, organized, and welcoming front desk, lobby, and reception area
- Help ensure restrooms and common areas remain clean, stocked, and presentable
- Support coaches and management with administrative tasks as needed
- Assist with scheduling updates and account management through iClassPro
- Help ensure smooth day-to-day operations and an exceptional customer experience
- (Optional) Assist with social media content, marketing initiatives, and community outreach if qualified and interested
Qualifications
- Friendly, polished, and professional appearance and demeanor
- Excellent verbal and written communication skills
- Strong customer service skills with the ability to interact professionally with families, staff, and visitors
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Reliable, punctual, and dependable
- Comfortable using computers and learning new software (iClassPro experience is a plus)
- Team-oriented with a positive attitude and willingness to help wherever needed
- Experience working with children or in a youth program setting is a plus
- Marketing and/or social media experience is highly desired but not required
Physical Requirements
This is an active position in a busy gymnastics facility. The ideal candidate should be comfortable spending much of the shift on their feet, walking throughout the gym, moving between the front office and activity areas, and assisting families and staff as needed. While the position includes front desk responsibilities, it is not a sedentary office job.
What We're Looking For
The ideal candidate represents Gold Medal Gymnastics with professionalism, positivity, and enthusiasm. We are looking for someone who communicates confidently, presents themselves professionally, enjoys working with people, and takes pride in creating an exceptional experience for every family who enters our gym.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you able to work some Saturday mornings?
- Have you mapped out the distance to our location to ensure it's within a comfortable commute for you?
- Are you able to work weekday evenings?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Liberty Hill, TX 78642 (Required)
Work Location: In person
