Fun Outdoor Living is seeking an experienced, highly organized Warehouse & Delivery Operations Manager to lead our warehouse, inventory, and delivery operations.
This is not a desk-management position. We need a hands-on leader who takes ownership, creates order, holds people accountable, and works alongside the team when needed.
Our products include hot tubs, swim spas, saunas, cold plunges, outdoor living products, and accessories. Delivering these products correctly and professionally is an important part of the customer’s experience with our company.
The right person will take pride in maintaining an organized warehouse and developing a delivery team that takes equal pride in the delivery, placement, assembly, and presentation of our products at the customer’s home.
What You Will Own
Warehouse Organization & Inventory Control
- Maintain a clean, organized, labeled, and efficient warehouse at all times.
- Maintain accurate inventory counts and warehouse records.
- Ensure merchandise is received, inspected, labeled, entered into the system, and stored in the correct location.
- Identify and resolve inventory discrepancies promptly.
- Maintain accurate records for ICPOs, store transfers, receiving, deliveries, and inventory movements.
- Ensure paperwork and system transactions are completed—not left for someone else to follow up on.
- Maintain designated staging areas for upcoming deliveries and transfers.
Delivery & Installation Operations
- Manage the daily and weekly delivery schedule.
- Ensure products are properly picked, inspected, staged, loaded, and documented before leaving the warehouse.
- Verify that every delivery includes all required accessories, components, paperwork, and customer-purchased items.
- Ensure hot tubs, spas, saunas, and accessories are properly prepared for delivery.
- Coordinate assembly and installation of accessories and related products.
- Develop a delivery team that takes pride in leaving the customer’s property and new product clean, complete, properly assembled, and professionally presented.
- Minimize return trips caused by missing products, accessories, paperwork, tools, or poor preparation.
Leadership & Accountability
- Lead, motivate, train, and hold warehouse and delivery employees accountable.
- Establish clear expectations for productivity, organization, cleanliness, and customer service.
- Conduct daily assignments and make sure small tasks and loose ends are completed.
- Follow up instead of assuming something was done.
- Work alongside the team when necessary to get the job completed.
- Create an environment where employees take pride in their warehouse, trucks, equipment, deliveries, and workmanship.
- Develop employees and address performance problems quickly.
- Prepare employee schedules and verify timekeeping weekly.
Customer Service Follow-Through
- Own warehouse- and delivery-related customer service issues through completion.
- Ensure damaged, missing, incorrect, or backordered items are documented and followed up on promptly.
- Coordinate with sales, service, purchasing, and store personnel to resolve outstanding customer issues.
- Maintain a clear list of open items and ensure nothing falls through the cracks.
- Communicate proactively when a delivery or customer commitment is at risk.
Vehicles, Equipment & Safety
- Maintain delivery vehicles, forklifts, trailers, machinery, and warehouse equipment.
- Establish and enforce weekly vehicle and equipment inspections, including fluids, fuel, tires, cleanliness, and required maintenance.
- Train employees on safe and proper operation of forklifts and warehouse equipment.
- Maintain a safe, clean, and professional work environment.
What Success Looks Like
The successful manager will create an operation where:
- Inventory and system records are accurate.
- ICPOs and store transfers are completed and documented correctly.
- The warehouse stays clean and organized every day—not just when someone is coming to inspect it.
- Deliveries leave on time and fully prepared.
- Products and accessories arrive complete and are assembled correctly.
- Delivery crews take pride in their work and customer experience.
- Customer-service issues receive prompt follow-up.
- Paperwork is completed accurately and on time.
- Trucks and equipment are properly maintained.
- Small tasks don’t remain unfinished for days.
- Employees understand what is expected and are held accountable for results.
Qualifications
- 5+ years of warehouse, distribution, logistics, or operations management experience required.
- Demonstrated experience directly supervising warehouse and/or delivery employees.
- Strong organizational skills and attention to detail.
- Experience with inventory management and computerized business systems.
- Ability to establish procedures and ensure employees consistently follow them.
- Strong leadership, communication, and problem-solving skills.
- Comfortable working in a fast-moving environment where priorities can change.
- Forklift and warehouse equipment experience preferred.
- Delivery, installation, appliance, furniture, pool/spa, construction-material, or similar bulky-product experience is a strong plus.
Physical Requirements
- Ability to lift 50 lbs. from shoulder to overhead.
- Ability to lift 75 lbs. from floor to waist, including repetitive lifting when required.
- Ability to work in warehouse and outdoor environments with changing temperatures and weather conditions.
- Ability to operate warehouse machinery and equipment.
Compensation & Benefits
Salary: $60,000–$70,000 per year, based on experience
Benefits include:
- Health insurance with partial company-paid premium
- Dental insurance
- Vision insurance
- Life insurance
- Paid vacation
- Paid sick/personal time
- Retirement savings plan with employer match
Who We’re Looking For
We are looking for someone who sees a crooked pallet, unfinished transfer, missing piece of paperwork, dirty truck, incomplete delivery, or unresolved customer issue and takes care of it without needing to be reminded.
If you are organized, accountable, hands-on, enjoy leading people, and take pride in running a warehouse and delivery operation the right way, we’d like to hear from you.
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Experience:
- Operations/Logistics: 5 years (Required)
- Warehouse management: 5 years (Required)
Work Location: In person
