Job Title: Patient Benefits Representative
Company: ReveLution, LLC
Location: Fully Remote
Job Type: Full-Time, M-F
Pay Scale: $18.00-$25.00 per hour
Job Description:
The Patient Benefits Representative serves as a primary point of contact for patients regarding insurance benefits and billing-related inquiries. This role is heavily call-driven and requires excellent communication, organization, and problem-solving skills. The ideal candidate is an enthusiastic team player who can multitask effectively, work independently, and handle challenges with a poised demeanor and positive attitude.
Key Responsibilities:
- Serve as the primary handler of incoming patient calls, including answering, triaging, and directing calls in a timely and professional manner
- Verify and update patient demographics and insurance information accurately
- Review, notate, and verbally explain patient insurance benefits and financial responsibilities
- Review, prepare, and submit patient statements
- Place follow-up phone calls, text messages, and emails regarding outstanding patient balances
- Assist patients with setting up payment plans and navigating available financial assistance programs
- Process patient payments securely over the phone
- Review incoming patient correspondence and respond appropriately
- Answer patient calls related to billing questions with professionalism and empathy
- Adjust patient and insurance balances as needed in accordance with policies and guidelines
- Collaborate with internal teams to resolve patient account issues efficiently
Qualifications:
- Strong verbal and written communication skills
- Demonstrated ability to multitask in a fast-paced, call-driven environment
- Independent problem-solving skills with attention to detail
- Ability to handle obstacles calmly while maintaining a positive, professional demeanor
- Strong organizational skills and follow-through
- Customer-service focused mindset with a patient-centered approach
- Ability to work collaboratively as part of a team while also managing individual responsibilities
Skill Set:
- Comfortable and efficient in a work from home setting.
- Well-developed self-management skills, including organization and multi-tasking.
- Strong written and verbal communication skills.
- Ability to communicate in a clear, professional, and timely manner with all team members remotely through a mix of chat, phone, and webex platforms.
- Exemplary customer service skills.
- Excellent telephone etiquette and verbal and written communication.
- Proficient in computers and navigating various applications (EMRs, Practice Management systems, insurance websites, etc.).
- Working knowledge of Microsoft applications Word®, Excel®, PowerPoint®, and Outlook®.
- Comfortable working across a wide variety of technology platforms, including web-based portals and applications, and computer software applications.
- Proficient in medical insurance benefits and plans.
- Knowledge of Medicare, Medicaid/AHCCCS, and third-party billing practices.
- Well versed in utilizing online insurance/provider portal functions to maximize efficiency.
