Assistant Account Director
Compensation: $140,000-$160,000 per year
Job Overview
The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Operate as the day-to-day point of contact related to all matters specific to the accounts
Develop and manage client relationships ensuring that expected service levels are achieved
Solve conflicts with clients and resolve employee issues quickly and effectively
Meet all client deadlines according to customer needs and objectives
Oversee customer account management and negotiate contracts to maximize profit
Establish budgets with the client and Account Director
Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
May participate in governance meetings with the vendors and client
Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
Support both internal and external regulatory agency inspection reviews
Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
Recruit, hire, create structure, evaluate, and develop high performing teams
Identify new sales opportunities within existing accounts
Help prepare and give sales presentations to high-level executives
Forecast and track sales results and make annual forecasts
Communicate the progress of monthly and quarterly initiatives to internal and external team members.
Work with managers and supervisors on site to plan, assign, and direct work of employees
Provide leadership/motivation and convey the vision and values of SBM to team members
Some travel may be required
Perform other duties, as assigned
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/or Experience
Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
Equivalent combinations of education and experience will be considered.
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
Certificates, Licenses, Registrations
May be required to have a valid driver’s license.
Knowledge, Skills, and Abilities
Proven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Strong verbal and written communication skills.
Ability to juggle multiple account management projects at a time.
Strong attention to details.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; reviewing, approving, and managing employee timecards; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
