Program: DoDEA Guam Student Transportation Services (STS)
Reports To: Program Manager – Evangeline Jill Acda
Supervises: Dispatchers, STOs, and assigned support personnel
Work Location: On-site, rotational between North and South Dispatch Offices
Schedule: Full-time; early morning through evening operational coverage (Monday–Friday). Weekend or after-hours work as required to support operations.
The Alternate Program Manager (APM) serves as a deputy to the Program Manager and is responsible for supporting the successful execution of the DoDEA Guam Student Transportation Services (STS) contract. Each APM provides direct oversight of daily operations, compliance, personnel management, and data reporting while ensuring leadership continuity in the absence of the Program Manager. APMs are expected to maintain full awareness and presence across all operational areas to ensure consistent management coverage and alignment with DoDEA standards.
Training, compliance oversight, and dispatch operations. Ensures operational readiness, workforce development, and adherence to safety and compliance standards.
- Lead and document all driver, STO, and support staff training sessions.
- Conduct safety briefings, evacuation drills, and compliance audits.
- Supervise dispatch operations, scheduling, and route assignments.
- Provide on-site leadership for personnel readiness, attendance, and performance management.
- Oversee workforce discipline, coaching, and corrective actions in collaboration with HR.
- Coordinate with STOs and the PM to ensure safety protocols, inspection compliance, and operational efficiency.
- Serve as acting Program Manager when delegated.
- Training, compliance and workforce engagement.
- Dispatch efficiency, operational safety, and customer service quality.
- On-site problem-solving and direct coordination with drivers and dispatch staff.
- Fleet Management System (FMS)
- Safety/Training Logs and Compliance Trackers
- MS365 Tools (Teams, Planner, SharePoint)
Full-time, on-site leadership role based at the corporate office with daily visits to dispatch offices. The flexibility for remote administrative work when authorized. Work hours span early morning through late evening to cover dispatch operations, with weekend or after-hours availability as needed for training or operational support.
APMs are expected to coordinate closely with one another and with the Program Manager to ensure full management coverage across all dispatch, fleet, and training operations. They maintain presence and awareness in both North and South locations, participate in leadership meetings, and support compliance, HR, and administrative coordination.
This is a full-time, on-site leadership role that requires extended availability aligned with dispatch operations. Work hours generally extend from early morning through evening shifts (Monday–Friday). Weekend or after-hours coverage may be required for emergency response, training, or inspections. Remote work for administrative or reporting purposes may be permitted only with Program Manager approval.
- Reports directly to the Program Manager.
- Serves as acting PM when delegated.
- Coordinates closely with Program Manager, Dispatch, STO teams, and HR for operational continuity.
- Escalates issues to the Program Manager and Executive Leadership (COO/PD/CEO) as appropriate.
Required Qualifications:
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Minimum 5 years of experience managing large-scale transportation or logistics contracts.
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Experience with DoD or Federal contracts preferred.
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Knowledge of Guam transportation laws and military base access protocols.
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Strong leadership, organizational, and communication skills.
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Proficient in Microsoft Office and transportation management software.
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CPR/AED and First Aid certification (or ability to obtain prior to contract start).
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Must pass criminal background checks, installation records checks, and maintain base access eligibility.
