Summary:
The Jr Concierge provides on-site support for all base duties as needed. The Jr Concierge show attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.
Duties & Responsibilities:
-
Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
-
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
-
Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
-
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
-
Regular and predictable on-site attendance required.
-
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
-
Perform other duties as assigned.
Knowledge, Skills & Abilities:
-
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
-
Establish and maintain effective relationships with clients
-
Utilize client information for problem resolution and improvements in service
-
Ability to work flexible, non-standard hours including nights, weekends, and holidays
-
Ability to work both independently and as part of a team
-
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
-
Proficient with Microsoft Office Suite
-
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
-
Ability to multi-task and complete work within assigned timelines under minimal supervision.
-
Self-motivated and willingness to take initiative to research and resolve problems
-
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
-
Ability to handle and maintain confidentiality of sensitive information
-
Operate office equipment as needed
Education and Work Experience:
-
High school diploma or equivalent required
-
1 year of professional customer service experience in an environment with elevated service standards preferred
-
Aviation industry experience or interest preferred
Physical Requirements:
-
Majority of work is completed in a normal office work environment
-
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
-
Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
-
Ability to obtain a U.S. driver's license
-
Proof of eligibility to work in the US
Compensation:
Jet Linx offers a competitive compensation and benefits package to team members. Starting hourly wages for this position ranges from $20 to $30 /hour. Actual hourly rates are provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.
