We are offering a seasonal position as a Front Desk Agent until the end of September. Availability to work nights and weekends is a requirement.
Responsibilities
- Greet and check in guests efficiently, verifying reservations and processing necessary documentation.
- Manage guest check-outs, answer billing inquiries, and handle payments accurately.
- Provide information about hotel facilities, available services, and local attractions to enhance the guest experience.
- Respond to guest requests, questions, and concerns promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
- Handle reservations and room assignments, optimizing occupancy and accommodating special requests whenever possible.
- Maintain security and confidentiality of guest information at all times.
- Resolve guest complaints diplomatically and escalate issues to management when necessary.
- Keep accurate records of daily activities, transactions, and guest interactions for management reporting.
Qualifications
- High school diploma or equivalent required
- Prior experience in hospitality or customer service preferred
- Outstanding communication and interpersonal skills
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Comfortable using hotel management systems and standard office equipment
- Strong attention to detail and organizational skills
- Professional appearance and demeanor
- Genuine commitment to providing excellent guest service and guest satisfaction
What We Offer:
- Competitive hourly pay
- A fun summer work environment in a busy tourist destination
- Work in a beautiful waterfront setting
- A reciprocal program that offers free or reduced ticket pricing for many local area attractions
Join our welcoming hospitality team today! Our Front Desk Agents are responsible for creating a welcoming guest experience in the 1000 Islands. This role serves as the face of the hotel, ensuring each guest receives attentive service, accurate information, and prompt resolution to requests or concerns. Please contact us immediately with your resume. Job interviews must be conducted in person.
Pay: From $18.50 per hour
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
