JOB
Join our team as a Water Resiliency Representative!
Santa Margarita Water District is seeking a customer-focused and technically minded Water Resiliency Representative to support the District’s water conservation, water efficiency, leak detection, and customer outreach initiatives. This unique role combines fieldwork, customer service, meter expertise, irrigation expertise and water resource management to help customers better understand and manage their water use while supporting the District’s commitment to long-term water sustainability.
If you enjoy solving problems, working directly with customers, analyzing water usage data, and making a meaningful impact on water conservation efforts, this is an exciting opportunity to join a collaborative and innovative team.
About the Role
Under general supervision, the Water Resiliency Representative performs a variety of customer service, field investigation, meter, and conservation-related duties in support of the District’s Water Resiliency Division. This position serves as an important liaison between the District and its customers, helping resolve high-bill concerns, identify leaks, support conservation public education and outreach programs, and ensure accurate water consumption data and meter performance.
The role works closely with Water Efficiency, Cross-Connection, GIS, Customer Relations, and Operations staff and requires a combination of technical knowledge, field experience, analytical skills, and outstanding customer service.
Meet Santa Margarita Water District
Santa Margarita Water District is a dynamic, forward-thinking agency dedicated to delivering high-quality potable water, recycled water, and wastewater services to its 200,000 customers across Southern Orange County. As one of the region’s largest and most impactful utilities, we are committed to the highest standards of transparency, innovation, and environmental stewardship.
Our people drive our progress, innovation, and results. Our collaborative, human-first culture fosters the sense of fun, comradery, and a rewarding sense of purpose as we do work that matters.
Dynamic teams of intelligent individuals work collaboratively to achieve SMWD’s goals and solve challenges with a common aim that fosters a unique bond that is not often found in governmental agencies.
Santa Margarita Water District’s values include:
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Exemplary service excellence
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Intelligent innovation that is forward-thinking and adaptive
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Ethical fiscal responsibility and transparency
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Environmental and resource stewardship
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Employee development and leadership training
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Building relationships that strengthen communities
EXAMPLE OF DUTIES
What You Will Do
What You Bring-
Strong customer service and communication skills
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Experience analyzing water usage data and resolving customer concerns
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Knowledge of water conservation principles, meter operations, and water distribution systems
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Ability to perform field investigations, leak detection, and technical troubleshooting
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Familiarity with irrigation systems, GIS applications, and water efficiency programs
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Ability to work independently while maintaining strong collaboration with multiple teams
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Commitment to exceptional customer service, water stewardship, and public engagement
SUPPLEMENTAL INFORMATION To view the full job description click here: Water Resiliency Representative Job Description
