Description:
Summary of Responsibilities:
Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information into Centricity including insurance and demographic, and coordinate the scheduling of patients.
Requirements:
Essential Duties and Responsibilities:
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Enter and verify that all patient demographics and billing information correctly entered/verified at the time of check in.
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Interview patient or patient's designee to obtain all necessary information for production of a complete and factual registration document.
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Effectively explain intake paperwork, obtain required signatures, and assemble electronic documents for Electronic Health Records system.
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Maintain open channels of communication and clear flow of information between all appropriate PFC providers, PFC administration and all relevant facilities.
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Advise patients of their financial responsibility. Accepts payments on any balances related to patient's liability.
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Answer incoming calls in a prompt, courteous, efficient, and professional manner. (ie. "Perkins Family Clinic,this is_____________How may I help you?")
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Maintain open channels of communication and clear flow of information between all appropriate PFC providers, PFC administration and all relevant facilities.
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Greet patients, guests, visitors and clinic staff in a friendly and professional manner.
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Perform accurate, thorough and timely data entry in electronic Scheduling and electronic health records.
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Be familiar with system downtime registration process.
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Maintain confidentiality of provider information.
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Keep admissions desk clean and organized.
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Performs other duties as required.
Education and Experience:
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High School diploma or G.E.D, with qualifications as stated below:
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Training, experience, and/or certification in health informatics, billing and coding are preferable.
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Three years minimum experience in accounts payable preferable
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One year experience working with a health care setting or with medical service providers preferable.
Knowledge, Skills and Abilities:
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General knowledge of medical business office practices
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Knowledge of but not limited to admitting/registration process, and medical billing regulations.
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Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) in regard to confidentiality and the release of medical information.
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Skill and ability to organize and multi-task- ability to prioritize tasks by importance and accomplish highest priority tasks each day.
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Ability to communicate courteously and effectively with co-workers, medical care providers, management personnel, tribal leaders and the general public both orally and in writing.
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Ability to work with others on an individual basis utilizing high interpersonal skills.
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Must be able to read, understand, apply and retain knowledge of departmental rules, regulations, and policies.
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Outstanding organizational abilities and must be able to prioritize.
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Naturally possess a welcoming and outgoing personality.
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Ability to maintain calm temperament under stressful conditions.
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Proficient use of Microsoft Office applications (Word, Excel) and internet resources.
Conditions of Employment:
The Iowa Tribe of Oklahoma operates a drug-free workplace.
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Must submit to and pass applicable drug test.
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Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.
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Annual TB skin test, proof of previous positive PPD results or negative chest X-ray.
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Hepatitis A & B, Tdap, MMR and Varicella vaccinations, proof of previous vaccinations or proof of positive titer.
