Regional Operations Coordinator – Home Care (Leadership Track)
Cape Cod & South Shore, Massachusetts
Salary: $75,000–$85,000 per year + Performance Bonus (Up to $7,500 Annually) + Benefits
Job Type: Full-Time | Salaried Build Your Leadership Career With Us
We're building more than a home care agency—we're building one of Massachusetts' leading home care organizations. We're seeking an experienced Regional Operations Coordinator to join our leadership team. This is a hands-on leadership role with a clear path for professional growth.
About the Role
Work directly with the Owner and RN Clinical Manager to help lead day-to-day operations. Actively participate in scheduling, payroll coordination, caregiver support, office operations, and process improvement while helping build scalable systems.
Key Responsibilities
· Lead daily office operations
· Coordinate caregiver scheduling and staffing
· Manage caregiver call-offs and emergency staffing
· Coordinate payroll preparation and ensure payroll accuracy
· Support caregiver onboarding, communication, and retention
· Monitor compliance, credentials, and required training
· Improve office workflows and operational efficiency
· Develop and maintain Standard Operating Procedures (SOPs)
· Monitor operational KPIs
· Partner with the Owner and RN Clinical Manager to deliver exceptional client care
Qualifications Required
·
· Experience managing caregiver scheduling
· Experience coordinating or processing payroll
· Strong leadership, organizational, communication, and problem-solving skills
· Ability to manage multiple priorities
· Proficiency with Microsoft Office and healthcare scheduling software
Preferred
· systems
· Knowledge of MassHealth, waiver programs, and private-duty home care
· Previous
Compensation & Benefits
· Competitive salary: $75,000–$85,000 annually
· Performance bonus up to $7,500 annually
· Up to $2,500 for payroll, scheduling, compliance, and operational excellence goals
· Up to $2,500 for caregiver retention, staffing, and KPI targets
· Up to $2,500 based on company performance and operational improvements
· Paid Time Off and paid holidays
· Leadership development and continuing education
· Promote-from-within culture
· Long-term career advancement opportunities
Leadership Development & Career Growth
This position is part of our Leadership Development Program. Outstanding performance may lead to advancement into Senior Regional Operations Coordinator, Operations Manager, and Regional Operations Manager. Promotions are based on performance, leadership, and company growth.
Why us?
If you're looking for a company that values integrity, teamwork, accountability, innovation, and professional growth, we'd love to hear from you.
Please include a brief cover letter explaining why you're interested in this opportunity and what makes you an excellent fit. Applicants with direct home care or home health operations experience will receive priority consideration.
Join us as an Operations Coordinator if you’re ready to energize our workplace through proactive organization, exceptional communication skills, and a passion for supporting team success!
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- 1.Describe the largest scheduling challenge you've successfully resolved.
2. Tell us about a time you corrected a payroll issue before employees were paid.
3. What attracted you to this job?
4. Why are you interested in a leadership-track role?
5. What do you think is the most important responsibility of an Operations Coordinator in a home care agency?
Work Location: In person
