Empire Truck Sales, LLC is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast. As we continue to grow, we’re looking for a customer-focused Service Advisor to join our service team.
If you’re a strong communicator, quick learner, and natural problem solver, this is an opportunity to build your career with an industry leader. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is motivated to grow into a Service Management position.
At Empire, we don’t just offer jobs—we offer careers with purpose. We’re passionate about serving others, building lasting relationships, and providing best-in-class service. Join us and be part of a company that invests in your success.
Deliver an exceptional customer experience as the main point of contact for service needs
Coordinate with parts and service teams to manage repairs, labor, and sublet work
Open and process work orders, ensuring accuracy for retail and warranty jobs
Communicate repair updates clearly and promptly to customers
Support daily operations in both Parts and Service departments
Work alongside a skilled team committed to excellence and customer satisfaction
2+ years of experience in a Parts and/or Service support role (automotive, equipment, or heavy truck dealership preferred)
Retail experience is a plus
Strong knowledge of dealership or truck industry terminology (or a willingness to learn quickly)
Proficiency with Microsoft Office and web-based applications
Valid driver’s license with a clean MVR
Detail-oriented, organized, and able to multitask in a fast-paced environment
Excellent communication skills (verbal & written) with a talent for building relationships
A self-starter who thrives in a team environment and is eager to learn
Must be able to work a rotating shift; schedule includes some weekends
Competitive pay structure
In-house training and development opportunities
Comprehensive benefits package (Medical/Dental/Vision)
Company-paid short-term & long-term disability
401(k) with company match
Advancement opportunities with a growing company
Empire Truck Sales promotes a safe, drug-free workplace. All candidates must pass a background check and drug test upon offer acceptance.
Empire Truck Sales, LLC is an Equal Opportunity Employer.
