Liability and Bodily Injury Claims Specialist
Location: Bloomington, IN
Hybrid Role: 3 days in the office and 2 days remote
Summary
As a Claims Specialist - Bodily Injury, you will investigate, evaluate, negotiate, and resolve liability claims involving bodily injury and property damage. You will work closely with insureds, claimants, attorneys, independent adjusters, and internal business partners to deliver fair claim outcomes while providing exceptional customer service throughout the claims process.
What You'll Do
- Investigate liability claims involving bodily injury and property damage.
- Review coverage, evaluate liability exposure, and establish appropriate claim reserves.
- Gather and analyze claim documentation, medical records, witness statements, and other relevant information.
- Develop claim strategies and negotiate settlements within established authority.
- Maintain accurate documentation and proactively manage claims toward timely resolution.
- Communicate regularly with insureds and other stakeholders throughout the life of a claim.
- Manage litigated files by working with defense counsel, coordinating discovery, and supporting mediations and trials.
- Identify subrogation opportunities and communicate risk concerns to Safety and Underwriting.
- Stay current on negligence laws, medical terminology, and industry trends affecting claims handling.
What Makes You Successful
- You are naturally curious and enjoy investigating facts to determine liability and exposure.
- You communicate professionally and effectively with insureds, claimants, attorneys, and business partners.
- You can confidently negotiate settlements and navigate challenging conversations.
- You have strong analytical and problem-solving skills and can make sound decisions based on available information.
- You are highly organized and able to effectively manage a diverse caseload and competing priorities.
- You take initiative, work independently, and remain accountable for moving claims toward resolution.
- You maintain detailed and accurate documentation while adhering to regulatory and company standards.
- You are committed to providing outstanding customer service and building positive relationships.
- You are adaptable and willing to travel, respond to urgent claim needs, and participate in ongoing professional development.
Qualifications
Required
- Bachelor's degree or equivalent combination of education and related experience.
- 1-2 years of experience in a liability claims environment or related insurance field.
- Strong verbal and written communication skills.
- Effective negotiation and problem-solving abilities.
- Ability to analyze claim facts, medical records, and supporting documentation.
- Organizational skills necessary to manage a high-volume caseload.
- Proficiency with computer systems and claims-related technology.
- Ability and willingness to work additional hours as needed, including occasional nights, weekends, and travel.
- Valid driver's license, acceptable motor vehicle record, and reliable personal transportation for business travel.
- Ability to obtain and maintain required insurance adjuster licenses.
Preferred
- Prior bodily injury claims experience.
- Industry coursework or designations such as CPCU, AIC, or related claims certifications.
- Knowledge of state negligence laws, litigation practices, and medical terminology.
- Experience working with attorneys, independent adjusters, and other claim service providers.
- Transportation, trucking, or commercial insurance claims experience.
Why Join Us
Join a team committed to delivering exceptional claims service and helping customers navigate challenging situations. This role offers the opportunity to develop expertise in bodily injury claims, build valuable industry relationships, and grow your career in a collaborative and customer-focused environment.
Who We Are
At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.
We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.
To learn more about Great West and our office locations, please visit www.gwccnet.com.
Great West is an Equal Opportunity Employer.
