Experienced Customer Service Representative — Healthcare Call Center (2nd Shift)
Schedule: 2:00 PM – 11:00 PM,
days off Wednesday & Sunday.
**Days off may not be together, dependent on the needs of the business**
Days Off: May not be consecutive
Pay: $21–$24 per hour
Location: Onsite
A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.
Key Responsibilities
- Manage a high volume of inbound patient calls with professionalism and compassion
- Provide accurate information, guidance, and support to patients and callers
- Document interactions thoroughly and in real time
- Navigate multiple systems efficiently while maintaining call quality
- Handle sensitive information with strict confidentiality (HIPAA awareness)
- De-escalate concerns and resolve issues effectively
- Collaborate with internal teams to ensure timely patient support
Required Qualifications
- 2+ years of call center or high-volume customer service experience
- Demonstrated experience handling complex or sensitive customer interactions
- Excellent verbal communication and professional phone presence
- Strong multitasking and problem-solving skills
- Accurate typing skills with the ability to document while speaking
- Strong attention to detail, spelling, and grammar
- Proven reliability and consistent work history
- Professional maturity and sound judgment
Preferred Qualifications
- Healthcare, medical office, or patient support experience
- Familiarity with medical terminology
- Experience working with electronic systems or multiple databases
Previous experience in a regulated or confidential environment
Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.
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