About company:
Sunbelt Transport Refrigeration Ltd., established in 1996, is a factory authorized parts, sales & service dealer for Carrier Transicold, a division of United Technologies (NYSE: CARR). Serving all of Florida with offices in Tampa, Orlando, Jacksonville, Miami, and Ft Myers, our skilled and experienced team provides industry leading transport refrigeration (reefer) products, driver comfort solutions, and superior service and technical support. Offering in-shop, mobile, and 24/7 emergency services, you can count on us to keep your reefer equipment on the road and operating at peak efficiency. Visit us on the web at www.sunbeltcarrier.com.
Job Title:
Carrier Transicold Service Manager – Orlando
Job responsibilities:
- The service manager will operate a high volume service department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians, the parts dept., and customers
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Maintain accurate records and insure warranty parts retention, following all manufacturer requirements
- Take ownership of customers’ experience
- Manage and hire technicians and service advisors
- Lead improvement efforts that support annual goals for service and cost control
- Assure a clean and safe working environment
Must Have Job Requirements:
- Professional service manager with a proven track record
- 3+ years of Carrier or TK service mgmt. experience
- Strong diesel repair and reefer background (8+ years)
- A relentless focus on customer satisfaction and follow-up
- Good communication skills
- Ability to work in a fast-paced work environment and multi-task effectively
- Strong organizational and time management skills
- Professional appearance and strong work ethic
- Basic computer skills (Karmak experience preferred)
Job benefits:
- Competitive salary plus bonus
- Medical, dental, and vision plan
- Paid vacation, sick, and holiday
- 401(K) plus matching
Pay: Up to $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
