JOB SUMMARY:
To ensure the cleanliness and condition of all hotel linens. This includes washing, drying, folding, hanging, ironing, and storing. Laundry Attendants are responsible for providing a constant supply of clean linens for the hotel.
DUTIES AND RESPONSIBILITIES:
- Sort all linens and treat stains
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Load all laundry into washer and add specified cleaning agents
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Take wet, clean items and dry as directed
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Sort and fold or hang clean dried items
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Maintain inventory of all cleaning supplies and communicate needs to manager / director
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Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
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Perform additional laundry services when necessary
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Clean and maintain laundry room areas while keeping up with standards set by management
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Ensure high level of customer service is maintained at all times
- Assist guests with all questions and reasonable requests
- Ensure accurate information is provided to all internal and external customers
KNOWLEDGE, SKILLS & ABILITIES
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Must be able to convey information and ideas clearly
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Must be able to evaluate and choose alternate courses of action quickly and accurately
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Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
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Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
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Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
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Must communicate effectively with all levels of management
- Maintain high standards of personal appearance and grooming
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Maintain regular attendance
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Ability to establish and maintain effective working relationships with employees, customers and patrons
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Must be flexible to provide assistance to management team in a 24/7 operating environment
Must have reliable transportation
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QUALIFICATIONS:
- Visual acuity to inspect and monitor cleaning standards
Prior experience in a hotel environment preferred
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PHYSICAL REQUIREMENTS:
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Working extended hours may be required as needed
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Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
- Work on a computer for extended periods of time, approximately 8+ hours per day
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Ability to lift up to 50 pounds
