This position is responsible in providing targeted outreach services to the veteran community, fostering awareness and recruitment efforts to increase veteran enrollment at the institution.
This appointment is contingent upon availability of grant funding. Once the funds from the grant that provide funding for this appointment are no longer available, this appointment may be terminated without cause upon written notice to the employee.
Reports To Director of Center of Excellence for Veteran Student Success (CEVSS) What position(s) reports to this position?
NA
Minimum Education/Experience
Bachelor’s Degree in Education, Behavioral Sciences, Communications, Public Relations, or a similar field.
Minimum (1) year experience in outreach, recruitment, or similar roles. Outreach experience should include experience working with local veteran organizations and experience developing database tracking systems and outreach metric reporting.
Equivalency/Substitution: Will accept an Associate’s Degree in Education, Behavioral Sciences, Communications, Public Relations, or a similar field with minimum (3) years’ experience in outreach, recruitment, or similar roles. Outreach experience should include experience working with local veteran organizations and experience developing database tracking systems and outreach metric reporting.
Required Knowledge, Skills & Abilities
Knowledge:
Comprehensive understanding of VA benefits (e.g., GI Bill®, Vocational Rehabilitation and Employment, healthcare)
Awareness of federal, state, and institutional policies affecting veterans and military-connected students
Familiarity with enrollment processes, academic advising, and student support services offered at community colleges
Knowledge of effective strategies for promoting programs and services to veterans, military service members, and their families
Knowledge of student information systems (SIS), customer relationship management (CRM) platforms, and tracking outreach efforts
Familiarity with FERPA and other regulations governing student data
Skills:
Excellent communication skills, both written and verbal.
Demonstrated positive human relations and communication skills
Basic computer skills, proficient in the use of Microsoft Office or similar software
Managing multiple projects, deadlines, and outreach events simultaneously
Strong organizational skills
Problem-solving and conflict resolution
Abilities:
Ability to work independently and coordinate work with colleagues and peers
Ability to work well as a team member in an instructional unit
Ability to communicate and articulate concepts in an organized manner verbally and in writing
Ability to read and understand content to assist students when they are having difficulty interpreting concepts verbally
Ability to interact effectively and encourage students individually and in groups
Ability to be punctual and reliable
Ability to manage private/sensitive information in a professional manner
Ability to use virtual meeting platforms, social media, and other tools to reach veterans remotely
Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
Additionally, the following physical abilities are required:
Manual Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which one must convey detailed or important spoken information or instructions to others.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discrimination in sound.
Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
Visual Acuity: Requires close visual acuity to perform activities such as but not limited to: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Work is performed in an office environment on the OCCC campuses, and off-site outreach locations* to perform the essential functions of the position
Work is performed during office hours; on-campus and site visits may require some evening and weekend hours as needed.
- Travel will enable the Outreach Specialist to visit key entities such as Veteran Affairs centers, veteran nonprofits like Warriors for Freedom Foundation, Honoring America’s Warriors, Force 50, and Veteran Upward Bound programs. These visits will focus on providing information about financial aid opportunities, enrollment processes at OCCC, assistance with completing the FAFSA, guidance on navigating veteran educational benefits, and support for career and educational assessment and goal development. This outreach is critical to connecting with veterans, addressing their unique needs, and encouraging them to pursue higher education at OCCC.
Preferred Qualifications
Master’s degree in Education, Behavioral Sciences, Communications, Public Relations, or similar field.
Military-affiliated background and experience and/or come from a low-income, first-generation college student background.
Minimum of (1) year experience in outreach, recruitment, or similar roles in an institution of higher education.
Required Training
Quarterly compliance training as assigned by institution
Work Hours
The hours of the Outreach Specialist may include daytime, evening, and some weekend hours. On-campus office hours and outreach site visits are included in weekly schedules.
Department Veterans Services Job Open Date 08/19/2026 Job Close Date Open Until Filled No HR Contact Adrianna Hunter Special Instructions to Applicants
Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter, resume and transcript conferring highest degree.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources
