Manager of Client Experience & Lead Management
Full-Time | Remote | West Coast Preferred
Hours: 9:00 AM – 6:00 PM PST
Salary: $80,000 – $100,000 per year DOE
Take Your Career To New Levels With Our High-Performing Real Estate Team
We are seeking a highly motivated, organized, and client-focused professional for a unique opportunity within our growing real estate team. This is a 100% remote position open to candidates located anywhere on the West Coast, with a strong preference for California-based professionals due to time zone compatibility with our clients and team.
We’re looking for someone who thrives in a fast-paced environment, takes initiative, and genuinely enjoys creating exceptional client experiences while keeping operations running at a high level.
If you’re a Type-A go-getter with strong Real Estate CRM management skills, real estate experience, and a passion for operational excellence, we want to hear from you.
About the Role
As the Manager of Client Experience & Lead Management, you will serve as the bridge between clients, agents, and business partners—ensuring every interaction is seamless from initial lead contact through closing and beyond.
This role is ideal for someone with:
- 2+ years of experience managing large Real Estate databases within a CRM environment. CRMs like Commissions Inc (CINC), Lofty, Ylopo, etc. Experience working with lead platforms such as Zillow, Redfin, Trulia, Realtor.com, or similar systems
- 2+ years working in a Real Estate lead management environment
- A strong understanding of how to leverage Real Estate CRM data to improve client service and increase sales volume
- Operations experience on a high-volume real estate team (75+ transactions annually) is a strong plus
What You’ll Do
Deliver an Exceptional Client Experience
- Serve as a primary point of contact for clients
- Provide proactive communication and updates throughout the transaction process
- Ensure every client feels informed, supported, and valued
Manage Leads & Follow-Up
- Respond quickly and professionally to incoming leads
- Track and nurture leads within the Real Estate CRM
- Support agents in converting prospects into active clients
Coordinate Team Operations
- Keep agents, clients, and partners aligned and informed
- Maintain organized workflows, reminders, and follow-up systems
- Support smooth day-to-day operational execution
Drive Accountability & Reporting
- Monitor CRM activity and workflow performance
- Ensure consistent follow-up and process adherence
- Prepare internal and external reporting to support business operations
Who You Are
- Highly experienced with Real Estate CRM (Commissions Inc (CINC), Lofty, Ylopo, etc.) systems and lead management
- Highly organized and detail-oriented
- A proactive communicator and strong problem solver
- A strong, clear and confident communicator (both written and verbal)
- Comfortable juggling multiple priorities in a fast-moving environment
- Passionate about delivering world-class customer service
- Motivated, dependable, and results-driven
- A creative, mindful leader who can identify and implement new ideas to increase growth or efficiency
Why Join Our Team?
- Competitive salary plus performance-based incentives
- Opportunities for long-term professional growth
- Collaborative, high-energy, client-focused team culture
- Direct impact on client satisfaction and company growth
- Fully remote flexibility while working with a successful California-based team
Compensation & Benefits
Salary: $80,000 – $100,000 per year (DOE)
Benefits Include:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
Qualifications
Required:
- 2+ years of real Estate CRM software experience (Commissions Inc (CINC), Lofty, Ylopo, etc)
- 2+ years of Real Estate sales experience
- Strong organizational and communication skills
Preferred:
- California-based highly preferred
- 1+ year of team management experience
- Experience managing high-volume real estate operations
- Familiarity with Zillow, Redfin, Trulia, Realtor.com, or similar lead systems
Success in This Role Looks Like:
- Fast and consistent lead response times
- Accurate and organized CRM management
- Seamless client experiences with high satisfaction
- Effective lead follow-up and conversion
- Strong operational support across the team
Apply Today
If you’re driven, organized, client-focused, and ready to make a meaningful impact within a growing real estate organization, we’d love to connect with you.
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Real estate sales: 2 years (Required)
- Team management: 1 year (Preferred)
- Real Estate CRM software : 2 years (Required)
- Real Estate lead management: 2 years (Required)
Location:
Work Location: Remote
