Job Overview
We are seeking a dynamic and detail-oriented Veterans Information Service Specialist to join our team at the National Veterans Foundation, located near LAX. In this role, you will serve as a primary point of contact via telephone for visitors, clients and veterans, providing exceptional customer service while managing information requests efficiently. This paid position offers an exciting opportunity to contribute to an environment where communication, organization, and empathy are paramount.
Duties
- Provide assistance to helpline callers who may be a Veteran, Active Military, Guard or Reserve member.
- Provide details on VA Healthcare, benefits, burial benefits and services that are provided at Vet Centers
- Facilitate conflict management by addressing the callers concerns promptly and professionally to maintain a positive environment.
- Document all calls in database management software
- Provide referrals to Veterans and their families to local service providers
- Participate in our street and prison outreach programs
- Give emotional support to Veterans in crisis and facilitate contact with appropriate service provider.
Requirements
- Prior military experience or working in the Veteran community preferred
- Calm temperament with the ability to respond effectively in a crisis situation.
- Proficient in Microsoft 365, Outlook and Share Point.
- Interest and passion for homeless military connected members and their families.
- Strong verbal and written communications abilities.
- Willingness to learn and grow in a team-oriented environment.
- High school diploma or equivalent.
Pay: $15.00 - $20.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Los Angeles, CA 90045
