Why This Role Matters
The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first-time fix rates, technician productivity, parts margins, and customer uptime.
RESPONSIBILITIES
Inventory & Warehouse Operations
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Maintain accurate inventory across all SKUs through cycle counts and audits
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Receive, inspect, and organize incoming parts — chargers, cables, components, and more
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Pull and stage parts for field service, UltraCare, and shop work orders
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Handle packaging, palletizing, shipping, and returns
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Keep the parts area clean, organized, and operationally ready
Field & UltraCare Support
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Build daily parts kits to set technicians up for first-time fixes
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Ensure technicians are fully stocked before their first call of the day
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Respond to urgent field requests and same-day part needs with urgency
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Convert identified issues into ready-to-execute work orders
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Coordinate closely with dispatch and service leadership
Procurement & Vendor Management
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Place and track purchase orders with vendors
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Manage backorders and proactively monitor lead times
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Verify pricing, flag discrepancies, and protect parts margin
Warranty & RMA Processing (ACT / AMETEK)
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Process RMAs and warranty claims accurately and on time
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Track all submission deadlines, including 30-day windows
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Ensure complete documentation and follow through on credit recovery
Systems & Administrative (Dynamics / SAGE)
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Maintain accurate, up-to-date data across all systems
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Ensure parts are correctly tied to work orders to prevent billing leakage
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Track approvals, backorders, and parts usage in real time
Shop Coordination & Process Improvement
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Keep the shop consistently supplied to maintain workflow
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Stage parts for larger jobs across field, shop, and UltraCare
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Continuously improve inventory organization, stocking strategy, and operational discipline
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Reduce lost parts, delays, and repeat service visits
PERFORMANCE METRICS
Success in this role is measured by clear, trackable outcomes:
Inventory Accuracy
90%+ target with minimal shrinkage
First-Time Fix Support
80%+ goal through proactive parts readiness
Technician Readiness
Fully stocked before first call; reduction in return trips
Parts Availability
Proactive backorder management, no preventable stockouts
Warranty Submissions
On-time, accurate filing with strong credit recovery
System Data Quality
Clean records with zero billing leakage
Turnaround Speed
Fast, reliable response to parts requests
COMPENSATION & BONUS OPPORTUNITY
This role is eligible for performance-based bonuses tied to:
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Inventory accuracy
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First-time fix support
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Warranty recovery and credit recapture
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Parts availability and technician readiness
Additional upside is available for consistent execution, zero missed warranty deadlines, and exceptional field support.
QUALIFICATIONS
Required
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1–3+ years of experience in parts, inventory, warehouse, or operations support
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Strong attention to detail and a high standard for organization
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Comfortable working across both systems and a physical warehouse environment
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Able to lift and move parts as needed
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Clear communicator across field teams, shop staff, and vendor contacts
Preferred
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Experience with ERP/CRM systems — Dynamics, SAGE, or similar
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Familiarity with warranty claim processes and RMA workflows
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Background supporting field service or mobile technician teams
Pay: $26-$38/hr
