Job Description:
The Desktop Support Technician assists staff in the Corporate Office and remote locations with the technical support of desktop computers and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. The Desktop Support Technician will also assist in the maintenance and testing of network servers and associated equipment.
Responsibilities:
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
- Works with IT Manager to purchase hardware and software.
- Order computer supplies.
- Assist in maintaining the telephone system.
- Other duties as assigned
Minimum Qualifications:
- 1+ years’ experience supporting Windows 11 desktop/laptop PCs.
- Experience installing software, patches, updates on desktops and laptops.
- Experience troubleshooting basic network, software, printing problems.
- Customer service experience is a must.
Please Note:
We kindly ask that applicants do not call regarding this position.
Work Location: In person
