Job Summary:
The Front Desk Receptionist at our Haymarket location is the first point of contact for patients, visitors, and vendors entering our medical office. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. The Front Desk Receptionist is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.
This role is a part-time position at our Haymarket location.
Key Responsibilities:
-
Greet patients, visitors, and vendors with a friendly and professional demeanor, ensuring a positive first impression of the medical office.
-
Manage patient check-ins, including verifying personal and insurance information, updating records, and ensuring that all necessary paperwork is completed.
-
Schedule patient appointments efficiently, coordinating with clinical staff to ensure optimal appointment times and availability.
-
Answer and direct phone calls, addressing patient inquiries, scheduling appointments, and providing information about the practice and services offered.
-
Handle patient check-outs, including collecting payments, scheduling follow-up appointments, and providing any necessary paperwork or instructions.
-
Maintain a clean and organized front desk and waiting area, ensuring that all areas are welcoming and conducive to a positive patient experience.
-
Assist patients with any questions or concerns they may have, escalating issues to the appropriate staff member when necessary.
-
Manage incoming and outgoing mail, including sorting, distributing, and processing any required documentation or correspondence.
-
Maintain confidentiality of patient information in accordance with HIPAA regulations and office policies.
-
Collaborate with clinical and administrative staff to ensure smooth office operations and effective communication across departments.
-
Travel to all practice locations when assigned or needed.
-
Perform other duties as needed.
-
HS diploma or equivalent required
-
2+ years of experience working in outpatient setting handling receptionist/front desk duties
-
Experience with Athena EHR preferred
-
Proficient in Microsoft Office Suite applications
-
Must be detail oriented and able to multitask
-
Must have ability to prioritize and work both independently and as part of a team
